Hero Electric Complaints & Reviews

Hi,

Pl. share the Service centre for Hero Electric Optima purchased in 2022. I am not able to locate any Service centre near by Dadar (Mumbai) 400016 area, as such facing problem in maintaining the two wheeler.

Pl. revert with the details...

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Address: Pune Electric Bikes LLP , Kothrud , Pune - 411038

Hi Team,

I purchased OPTIMA CX 2.0 from Pune Electric Bikes LLP, Kothrud, Pune - 411038 on 30th August 2023.

I am not getting any service support from the showroom and as well as from the service Centre, and now I found out that the showroom is permanently closed from where I bought this vehicle.

Complaint No 1 :

The service center for me is around 27km far from my location, and...

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Address: Hyderabad

Had purchased Hero Electric Photon on November 2021, the battery had warranty of 36 months, the battery started discharging since last service which was informed to the service center as well, now since last week the battery is completely dead and not getting charged, When approached to Service Center they are saying the Hero Electic Battery Department is shutdown and there is no warranty from the company itself, whereas they are selling...

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Address: Hero Electric

Hi Concerned,
One of the batteries of my electric hero optima cx er which was purchased in 2022 in name of Arti Naik was not perfoming more then 8 km hence it was returned to dealer to raise a warranty claim. The claim was raised but so far i have not received the battery. Need to help to follow and facilitate as this becoming difficult and i am unable to use my bike to go far of places.The dealer claims company is not sending battery.br...

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Address: Aurangabad

My name is Vishal I took optima ev scooter before 2 years and now I had stop working my scooter is in service center from 1 month my motor is not working my scooter is in warranty still they r not having me motor in warranty and the work shop manager is asking my for money 12500rs of new motor he is saying our company is no more now we cannot give u motor in warranty otherwise i[censored] can't pay money for new motor take Ure scooter and dump it...

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Address: w 42 pvc market jawala puri paschim vihar

Good evening dear sir
I have Hero's Optima Scooty which I bought on 20/10/2022 from TK Motors LLP Saeed Gaon Nangloi. The motor of my scooty is damaged. I have checked all the showrooms in Delhi for motor parts not available in any service center in Delhi .
please help me

my scooty number is
DL42GD3960
mobile [protected]
Which is in the name of Sachdeva and Sons...

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Address: FCI east gate 273013

Charge not given by company after submitted faulty charge 11 months ago....

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I have HERO ELECTRIC OPTIMA HX DUAL BATTERY in which has a problem of air leakage in rear wheel. My dealer has ordered the suitable part from the company but it has not been delivered to them because of which my scooty is impaired for more than a month....

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Address: Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram, Haryana. 122015

Issue with the motor of my electric scooter, [Optimae5], which I purchased on [[protected]] from [Radha Automobiles Bathinda].

From 20, Feb, 2024, I have experienced significant problems with the motor, including [Motor not working, unusual noises, failure to start, sudden stops.]. These issues have rendered the scooter unusable.

I have made a complaint for Defective motor on[protected] . Complaint Number = VOR300779,...

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Address: 78/4chotu ram nagar Rhtsk

Hero electric optima was bought from Rama Auto Rohtak on24/3/2023but the Scooty. Is standing with dealer workshop since 13:2/2024 for want of Replacement of Battery with inWarranty. No response from company/ dealer I am deeply shocked with the behaviour of Hero Electric It should be Zero instead of Hero...

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I have submitted my main lock system to local dealer and as per them they have submitted the warranty request with Hero electric but after that they have not received the replacement back, and I had to purchased a new lock system when my scooter is in warranty period. When I tried to call hero on their cutomer care no.[protected]. It never connected, nor our email delivered to their email address - info.[protected]@heroeco.com.
br...

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I am deeply dissatisfied with the service provided by Hero Electric Motors regarding the replacement of my two-wheeler's battery. I handed over the battery to your authorized dealer in Indore two months ago, and to my dismay, I have yet to receive a replacement.

Despite my repeated attempts to seek updates via email and your toll-free number, I have been met with complete silence from your customer care team. This lack...

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Address: Shri Ganesh Motors Rewari - 123401, 8278519902

H S Yadav
from Rewari, Haryana
Apr 12, 2024
May 2, 2024
Mark as Resolved

Address: Shri Ganesh Motors Rewari - 123401, [protected] & Head Office Plot No. 57, Udyog Vihar IV, Sector 18 Gurugram, Haryana. 122015

Sir/mam
I have purchased Hero electric optima Hx dual battery schooty. I face a air leakage problem in hub moter wheel and my schooty is in warranty. At the service center...

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Dear Hero Electric,

I am bound to escalate to your team the issue I have been facing now - you sold me one of the worst bikes and duped my money.
I purchased a Hero Electric Flash Li-Ion scooty on April 30, 2023 from Gurudev Automobiles(571 Garia Main Road, Kolkata - 700084) and since then I have had nothing but agony. My happiness of buying a new vehicle only lasted for a month when the bike all of a sudden stopped...

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Address: Subhagya building, Pune-Nashik highway, Kuruli, Tal-khed, Chakan

Recently, I have faced a problem of Horn, Display & total lights off during driving.

I brought my Two wheeler repairing the same at Aim auto Chakan office.

After repairing, when I checked my Two wheeler found Horn, Display & Front Lights Okay but, it's backlights are not working. I have shown the same to their mechanic. He was supposed to arrange the same because same part doesn't available in their...

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Address: Go green bikes , sector-21, chandigarh

I bought a hero electirc scooter in june 2022 and after 1 year the battery stopped working we submitted the battery to the dealer which was under warranty and after 4-5 months they gave us the battery which is also not working now they are saying they cannot solve our problem as company is not responding to them.
They are saying you can file a case against them in consumer court.

I want my battery to be replaced urgently....

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Address: Jeevan Nagar Part 2 (Gounchhi),Ballabhgarh,faridabad,haryana

Sir/mam
I have purchased Hero electric optima Hx dual battery schooty. I face a air leakage problem in hub moter wheel and my schooty is in warranty. At the service center they not help me and said that put tube in the back wheel. I face troubles with tube. Please change my moter wheel upper to solve air leakage problem
Service center not help us currently i am facing more problem with put tube at back wheel.
I hamble...

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Address: Mysore, Karnataka

I am purchased Photon LP on[protected] in mysore from Srivardhini Ventures
On Sept 2023 motor is not working (Sl No.HEMI2203R2491). Till date not repleced the motor. The dealer told not received new motor from company.
So kindly replace the motor as immediately as possible.

Kumar R
Vehicle Owner
Vehicle Regn. No.KA09JK3285
Ph. [protected]
email : [protected]@gmail.com...

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On January 2024, my optima vehicle has shown Motor Problem. The dealer said, they sent the details to head office and given me the request number VOR 3000404. Then they informed me that the Motor will come in one month.

After one month I went the dealer and they asked me to send a email to head office. I sent the first email on 14 Feb 2024. I have given all the requested details and they promised me to resolve the issue and...

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My name is Hemant Jain and I had purchased Optima CX ER from Autonex LLP but it closed its showroom as well its service center within a year of purchase. I had battery issues within a year, it stopped charging but due to no details provided of service center located nearby me I had to suffer. At last I got the address of Mulund (Monil Cycles) which is 45 kms from my area. I had to travel 45 kms for service and lodge a complain of a battery...

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Hero Electric Complaints & Reviews

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Hero Electric reviews & complaints(678)

No Service Centre

No service from dealer - 411038

Battery dead and no warranty, service centre says battery warranty department is shut down

Battery replacement for

Hero ev scooter

Motor part problem

Charger problem

Air leakage in rear wheel

defective motor in electric scooter but not replaced from last 1 year

Replacement of battery in warranty period not being made

Not received the replacement for my hero scooter lock system.

Replacement of battery under warranty period

Hero Electric Hero Electric Air leakage problem at the back motor wheel and scooty is under warranty

hero flash

Hero Electric Atria model

Battery Not working

Air leakage problem at the back motor wheel and scooty is under warranty

Hero electric photon LP - motor problem

Not received the Motor for past two months

Battery replacement for optima cx er

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