[Resolved]  Hewlett Packard (HP) — Purchased product did not match the product shown on the website of hp

Address: Bhagalpur, Bihar, 813210
Website: www.hp.com

Dear Madam/Sir, I purchased Hp ENVY 15 K005 tx, product no.-J2C5P0A#ACJ, serial no.- 5CD4265ZYZ.. On the website of hp this model was shown with touch screen specifications but on purchasing no such specifications were enabled.
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Aug 7, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
 
2 Comments

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here is the snapshot of model shown on website and system properties on purchase.

Hi abhinav007 kumar ,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have checked your laptop's SN, and it does not come with touch screen function since not all of HP ENVY 15 have this function equipped.


I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.

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