Hindware Sanitaryware Collection [HSIL] — Hindware torrin wash basin cracking up on its own

Address: 400063

Website: www.hindwarehomes.com

Hindware Torrin Wash Basin was installed at my apartment 3 years ago. it is used sparingly as i am in this apartment only 2 months in a year. the rest of the time the apartment is closed. due to what i believe to be defects in manufacturing, there were internal stresses in the basin and now over time it is begining to unravel and cracks are appears at mutliple locations. there is no misuse or over use. if anything the utilty has been very limited and yet these cracks have now made the use of the basin undesirable. Hindware Mumbai sent their inspector Mahendra Bhakre [protected] on the 9th of Jan 2016. on the 11th of Jan, 2016, he called me to inform me that the company cannot take responsibility of the warranty as the product is damaged. now the question i have for you is what is the value of your warranty? is it a piece of toilet paper to be disposed off ???? Does your company stand behind the product you make? is your company so sensitive to critical complaints that you cannot even accept that your product could be defective? i come from USA and at least in USA all makers stand behind their product. if defects are found they do all to keep the customer satisfied. they would have replaced the basin without being pushed and conjoled into doing this. i guess India still has a lot of ways to go before the complaints of consumers are taken seriously. in the meantime i have taken the decision to never ever purchase Hindware during my lifetime and also have informed my friends and associates in business of the nature of my complaint and the shabby decisions made by a maker. since there are other brands out there, i have choice as surely Hindware has many clients and have their own choices. i will file the complaint with Govt Consumer Affairs dept in the meanhile. in the end if Hindware still runs away from their defective product, i will have the existing basin photographed and crushed so that no one else uses this defective product. my lifestyle will not change due to Hindware but they surely leave the sour taste on the quality of this company and the products they make. Ramesh Chandra [protected]