Hindware Sanitaryware Collection [HSIL] — warranty service not provided

Address: 303 13 Sankat Mochan Nagar, Bhikhampur road, Deoria.

Dear Team
I have bought Hindware cooler (Model-Hindware 85 L Desert Air
Cooler) from online mode on dated 12th July- 2023, which have 1 year warranty on that product.
Hindware Cooler is not proper working, so that which have registered complain on 26 April 2024 (Complain Registered no. GD084136).

After many times take feedback to online care, Service Engineer, Area Service Manager, but no one visit on complaint address, and no one work on this. Now my cooler is totally stopped.
When I have call to service engineer, as per service engineer, they have no spare parts for repairing, they ordered spares parts when will receive parts
will repair on it. But its take time 1-2 months.

After 1.5 Months, Cooler Service request not complete, in this condition summer season will go but request cannot be close.
Kindly look this issue and resolve ASAP.
(Invoice and Complain Request attached)

Thanks
Akhilesh Kumar Singh
Mob. No.-[protected], [protected].
303/13 Sankat Mochan Nagar Bhikhampur Road Deoria. UP