[Resolved] Hitachi Home & Life Solutions India [Hhli] — Air Conditioner
D
Dhupinder
from Gurugram, Haryana
Sep 17, 2022
Sep 19, 2022
This thread was updated on Sep 19, 2022
Address: Palam Vihar, Gurugram
My complaint number for a 1.5 ton window ac is [protected]. Raised on 19th August for AC not cooling. The AC is under AMC. After a few follow-ups, I was told that three components need to be replaced. They have received 2; 1 is still pending. So, they can't service my request. That status I received from Hitachi customer care only. No communication from Johnson. The Johnson folks stopped picking up my calls and responding to my messages. Now even the customer care is maintaining status quo. One of the customer care executives put my call on hold for 20 minutes and subsequently disconnected. Thoroughly disappointed with Johnson, Hitachi customer care, and Hitachi brand. They sell AMC just to make money and do not fulfil their commitments. The entire feedback mechanism over whatsapp is also farce. They don't care if they are provided bad feedback.
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Oct 20, 2022
Complaint marked as Resolved
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Dhupinder,
We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.
Regards,
Team Hitachi
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