HomeShop18 Complaints & Reviews

I purchased a telescope from Homeshop18 after looking an ad in TV stating that the space objects like planets and celestial objects can be better viewed through this telescope and it would be a scientific instrument for children's education. But after receiving it, it was clear that I was deceived by the false ad. There was nothing seen through this telescope into space and it was totally dark. When contacted the Homeshop18, they dragged the subject and finally did not refund the amount Rs.2600 stating that the refund is appluicable only if the complaint is lodged within 2 weeks. Don't buy any products from Homeshop18 unless you personally visit the shop and check the performance of the product which is not possible for the products from Homeshop18.

Be careful if you are going to buy on a site that don't have Email-ID and Office Address. HomeShop18.com don't have an E-Mail ID. It has many complaint unsolved. It's Products after sale service is bad. This dealers will not support you, "Think before buy".

During Oct-Nov. 2009 after viewing the advt. by Homeshop18 on tv i have ordered for an onion 90s dual mobile . The piece supplied to me was defective (hanging/sms not working). The promised battery back of 30 hours not only existed but not even maintain a single days's connectivity. Therefore the same was sent back. The piece was returned without any proper corrective action. From Dec. 2009.the dual phone did not work because of IMEI problem. Next time another piece was sent back. However the problem persisted. I have sent the piece again and again back on four occasions but every time the same piece was returned. Once a person called from India lifesyle (manufacturer of ORION and said if one go for 'SASTHA" mobile such problems will be there. When reminded about the baldy tv anchors lecture he did not answer MUCH but sent the same piece back. According to him i should use without memory card. butthen there is no memory in phone. IT is a MONUMENTAL BLUNDER OFI am disgusted. and thru your site would like to inform that HOMESHOP18 does not care about its vendors replies or actions.

I have placed an order for “Inalsa Juicer Mixer Grinder – Legend” (product code no.[protected] on 8th December 2009 through www.homeshop18.com on “Cash before Delivery” basis. The courier (First Flight) has informed me on[protected] to pay the Cash in advance in order to get the product. When I reached the courier office, I found that the Document which contains the Receipt has reached the said courier office on[protected]. But they informed me on[protected]. And after paying an amount of Rs.1990/-, the courier company has informed HS18 on[protected] instead of the pay date[protected] Here it shows the negligence of the courier company towards the customer. After many requests made to “Customer Care of HS18”, I got a sms on[protected] mentioning that my product has been dispatched and it will be delivered in 2-3 working days. Here again I didn’t have any specific message about the product tracking & about courier company details. After contacting again HS18, I have been confirmed that the product has been delivered through Track On Courier (Wide P.O.D. No.[protected].

The product has been reached at Hyderabad on[protected]. But no message from either from HS18 or from the Courier company side. After waiting a long period, I gave a complaint mentioning the delay of the product delivery (Complaint No. 2936143 dt[protected] & the Customer Care Executive of HS18, given information about the nearest Track On Courier office address & said that the product can be taken directly from the courier office. I went to the courier company and collected the product between 19”00 hrs and 19:30 hrs.
When I came back to my home, I found that the product in “Non- Functional” condition. Immediately I called back the HS18 customer care regarding the product and informed to the executive about the product which I took. And I asked him the way to send it back to HS18. He asked me about the nearest authorized service center and I informed that I have to go around 220 kms if I need to contact the service center (The service center is located in Secunderabad which is 220 kms from my home town). He assured that the concern department will make a call to me and they will guide me what to do. Till date I didn’t have anything regarding this.

I M TEJAS TRIVEDI.....I M NOT SATISFY WITH HOME SHOPE18 SERVICES....BECAUSE NO RESPONSIBILITY FROM COMPANY SIDE....SO DO NEEDFUL.....I WANT TO SAY THAT I DONT WANT THEM MOBILE PHONE.......AND ITS SERVICE.....I WANT BACK MY MONYE.......

I booked a jewelery set through order no[protected] which product code is 42779 & received the same on 26th Dec 09.When I check the product I came to know that one of pearl necklace is missing & others were fully or partly damaged.So I tried to return the same & as per instructions of HS 18 I booked the same on 3rd Jan 10 through First Flight Courier.After that When I call for refund back of money they tried to convinced me for replacement & also denied for money refund.Where as HS 18 adds that “you will get refund of money in case dissatisfied with the product with in 15 days of delivery".My complaint no is 2733743.HS 18 are professional cheaters.Plz take some urgent actions on which I shall be very grateful to you.

Dear sir/ma'am,
I placed an order to purchase a mobile phone through an advertisement given on color TV channel by Home Shop 18 on 16/11/2009,order number[protected] and received a cellphone of Airfone company model no. AF22, however since 1/12/09 the phone is not recognizing any SIM card being inserted in it.I called at HS 18 inquiry number several time but did not get any response,after enquiry from local mobile repairing shop i got to know that IMEI number of the phone is not valid and probably i have been given a Chinese mobile from Home Shop 18.
Its very weird that despite of the fault of HS 18 they are not responding.

On August 11.2009 Buyed a Wespro WM 1503 Mobile Phone through Home Shop 18, Order No:[protected]. Paid Rs.4999.00
and Shipped on Date: 18.08.2009. Company Agreed to give 6 Months Service support & Warranty at Vijayawada.
+==================================+
Wespro WM 1503 (Dual SIM Mode)
With an Serial No: MR4001013
Mother Board No : F63NM
IMEI NO : [protected]
IMEI NO : [protected]
BATTERY Model / Serial No: DYB[protected]
+==================================+
Now Home Shop 18, Wespro Mumbai, Vijayawada Service Centre People are saying that it has to be sent to Bangalore for 15 -30 Working to Complete the Charging / Mobile Battery Charging Issue.
=====================
Home Shop 18
[protected]No STD Charges); Or:[protected]
=====================
Office Address :
Wespro Digital Pvt Ltd
4/5, Shubhada,
Sir Pochkhanwala Road,
Opp RTO Office,
Worli, Mumbai-400030
Tel:[protected]/9
=====================
VIJAYAWADA
Videotechnics,
Shop No : 7, Sri Chandra appartment, Opp. Nice Bar & Restaurant, Prajasakthi Nagar, Vijayawada - 520010
[protected]
Mr. P Laxmi Narayana videotechnics.[protected]@gmail.com
=====================
VIJAYAWADA
Surya Services,
#29-9-43, Govindarajulu Naidu Street, Surya rao pet, Vijayawada - 520002
[protected]
Mr. K Nagabhushanam [protected]@gmail.com
=====================
Consumer Address and Details
Mr. Guntagani Vimal Kumar,
Proprietor,
M/s. VARUN INFOSYS
#23-28/1A, G.S.Raju Street,
Opp. III Town Traffic Police Station,
Satyanarayanapuram,
Vijayawada - 5200011.
Krishna District, Andhra Pradesh, INDIA.
Phone Office : +[protected],
Office/Home : +[protected],
Ph/Cell/Mobile : +91 [protected].
Email Id: [protected]@varuninfosys.in

I have buyed Onida V-140 mobile quatity 2 number i have received the cellphone but i have not received 2 gb card which was given as an offer.

Its been 20 days since i have received the mobile but have not received 2 gb card.
It was said that it would be received within 1 week after delivery of the mobile.
I am not able to contact them as there is no contact number mentioned on the bill or website , please help

i booked a IFB make 30 ltr microwave oven after seeing on the website of homeshop18 and they acknowledge my order vide order no.[protected] in the month of Dec 2009.
After 2 days of booking the homeshop people start confirming the address etc. on my mobile/landline nos and after that they confirmed they will deliver by 22 th of the Dec, we haven't move out thinking that any time they can arrive to deliver the product and in absence of me at home caused problem to them.

it was shocked on 30/12/2009 a mil come rom them stating there inability to supply the appliance and they stated the refund of the same will under process.
also stating i experience as per the expatctation.
The amout was already deducted from my account.i want the interest on my amount and compensaton for the harashmnet given during this transaction.
here is the mail from them


Dear Jitendra Kumar Singhal,

Thank you for shopping with HomeShop18. We wish to inform you that we have processed refund against order number:[protected], sub order number 72160111.


The refund will be processed for the cancelled Sub Order through the same mode of payment E.g.: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.


Refund Process:
For credit card /Debit card mode of payment, refund processing time is 6-8 working days.
For COD/check/DD mode of payment, refund processing time is 15-20 working days.
For orders placed through gift certificates, refund mode would be through gift certificate and a new gift certificate would be issued.


Hope your experience with HomeShop18 was up to your expectations. In case you have any ideas, suggestions or complaints, pls feel free to send us your feedback - http://www.homeshop18.com/feedback

Continue shopping at www.homeshop18.com

With Warm regards,
Customer Service
HomeShop18

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

I HAD PUECHASED ONE S-30 MOBILE OF SIGMATEL VIDE ORDER NO[protected] DT.14.12.2009 THRU MY MOBILE NO-[protected] WHEN I GOT DELIVERY AFTER PAYING CASH RS.3999/- TO THE COURIOR MAN I OPENED THE PACKET I FOUND THAT THE MOBILE BOX WAS NOT SEALED AND THE MOBILE SET WAS DIFFERENT AS IT WAS SHOWN ON TV.

WHEN I STARTED THE MOBILE I FOUND BATTERY PROBLEM AND BATTERY CHRGE WAS LASTING FOR 10-15 MINUTES, SOUND QUALITY WAS POOR, VIBRATOR WAS NOT THERE IN THE MOBILE. EVERY THING WAS DIFFERENT THAN WHAT IT WAS SHOWN ON TV.

I COMPLAINED IT TO CUSTOMER CARE AFTER GETTIG DELIVERY THEY GAVE ME THE NUMBER OF SERVICE CENTRE IN DELHI[protected]/1432 WHICH WERE NOT RESPONDING. THEN AGAIN ON 04.01.2010 I CALLED TO CUSTOMER CARE THEY GAVE ME SERVICE CENTRE'S NO [protected] & [protected] THE 1ST NUMBER WAS OF CHANDIGARH WHILE I AN LIVING IN KOLKATA THE CONCERN PERSON TOLD I HE IS NOT RELATED WITH THIS PRODUCT AND 2ND ONE WAS NOT RESPONDING.

I DONT KNOW THE AUTHORITY OF CUSTOMER CARE PERSON I CALLED 2 TIMES AND GOT DIFFERENT REPLY ONE SAYS YOU CALLED TO SERVICE CENTRE AND ANOTER IS SAYING YOU SEN YOUR HANDSET TO OUR COURIOR BY CALLING TO THE NUMBER[protected] BOTH THE NUMBERS I WAS NOT GETTING ANY RESPONSE.

THIS IS THE MATTER OF CHEATING GENUINE PEOPLE.

I AGAIN REQUEST YOU TO KINDLY GET BAK YOUR PRODUCT AND REFUND MY MONEY BACK OTHERWISE I SHALL BE BOUND TO TAKE SOME LEGAL ACTION.I AN TOTALLY PUZZLED.

REGARDS

DILIP JOSHI
KOLKATA
[protected]

After lot of reminders and follow-up I have no option but to move an application with the appropriate consumer forum for non performance of delivery of free gift after being informed thruough letter, copy of which I have already marked to your desk on 03.12.2009.

So far I have not been given any reason for why such an delay is being done nor any body has responded. I also have an confirmation for sending the gift from your desk through email 04.12.2009.

Since I have been associated with this company and my experience was good so far, except for this issue, as a last chance I once again give them an opportunity to respond by confirming when will the free gift be despatched.

With reference to my order number[protected] of Wespro Digi Cam model No.DS8060S was booking on 20/02/2009 under name of Mr. Ankit Jain on www.homeshop18.com through my landline[protected].

After 12 days I received my order through Blue Dart Courier, the cam which i got worked nicely for few days but after that suddenly it stop working even it doesn't ON after after some days which i complian in home shop 18 ,from there i got response to submit my cam in jaipur(where i live) on the address 18,bhuleshvar marg c-scheme ,jaipur customer care to our customer represntative N.K Sharma(m-[protected]).
and i done that acordingly and they give me a receipt insuring that either it will get repair or get replace within 15-20 days as my cam was in warranty period otally different. I was booking ONIDA GSM Mobile Phone model No.G500 & they shipped model No.F830.

After several phone calls to customer care still I have not received my mobile. Every time customer care peoples tell me that please wait for one week. I booked complaint against my order on 17 February 2009 & complaint number 1083381. Still i have not received my product or refund.

I am very disappointed of this kind of ghastly service. This is my first shopping on home shop 18 & got this kind of nastiest experience. I am suffering from this terrible experience because company system. Please change the system if customers will get into trouble & suffer.

I called Mr. Karan (Supervisor) but he also said like other peoples.

My request to all peoples who reading this complaint, please please dont purchase any product from Homeshop18 website or channel.

I have purchased Fuzizone mobile hand set from HS-18 (Home Shop 18 - a TV consumer product channel show & seller). The promo showed a very effcient & comfortable hand set but the product happened to be slow and I lost many data ie. contanct No. and even software is not upto the standard.

Many times it does not even record the things intended like organisor.

The product claims that if the consumer is dis satisfied, we can return the product & we will get teh refund, but now they refuse. The cost of the product was Rs5900/-.

I have to thro away the product in case not returned back.

1 CAMERA
2 BLUETOOTH
3 BATERY
4 TOUCHSCRIEN

Hi,

Recently I bought one mobile through Home Shop 18 from Nakamachi Techno Pvt Ltd. On the second day of receiving the mobile... the charger got stopped to working... then I have sent for replacement the charger...
After that I came to know, the IMEI number for the mobile is invalid... the I have sent again for replacement along with Battery... but I got the replaced mobile without battery...

The main interesting thing is that the replaced mobile also the defective... like it always switch off if I get the call, or if I make call and some times it switched off and will not be switch on....

I am facing lot of problems to use the mobile....

So, I am thinking that the Home Shop 18 is having contracts with other companies like who sells defective products...

The warranty period for the mobile initially they have given me is 6 months... but out that around e months... I did not use mobile due to all above the reasons....

Can any body suggest... what action I can take for this...

Thanks
Srinivas Kassa

I ordered a soft toy online from the same website on 18th of nov 09. They claim as the product to be deliverd within 10-12 working days. But each i called them they told me that order will be delivered within 48 hours. But suddenly I received a message on 5th of dec' 09 that your ordered has been cancelled and the money will be refunded to you.
then as I called their customer care for the mode of payment of the Miss Komal was there on other side on the behalf of HomeShop 18 she told me that refund will be via cheque. I told her thet please credit that to my bank account from which i made the payment for the same, she asked me that it is not possible and at the same time she was very rude. She asked me to hold for further information. I holded my call for 22 minutes and and it got disconnected automatically.
As my sister's b'day was there so i wanted to gift the soft toy to her that also passed and its a traumetic situation for me. So, here I request you to please take a proper action against it and ask them to credit the amount to the same account.

Dear Sir,

I regret to inform that I am fed up with the kind of services provided to me by Home Shop 18. I have given the order for some Roses & Chocolattes on 15th of November online which I specifically told them to be deliver on 22nd of November to nagpur as it was my fiancee's birthday.
Then I called them on 21st to confirm but they told me that it would take atleast 10 working days to deliver the product. After that I followed them many times and spoke to so many Executives but every one has some or the other excuses that it will deliver in 1 day or the Courier guy will call you in 2 days time or give us some time, will give you a call back which they never does.
Many a times they kept my call on hold for around 20 odd minutes after which I didn't had any options but to disconnect the call as it unnecessarily increasing my bill only.
I have already spent a lot of money in follow up with them but there is no result yet as the product is not yet delivered to the destination.
I request the Consumer Forum to take strict action against them as it really has created a lot of mental torture on my mind, I even had a fight with my Fiancee because of it as she feels that I am lying and I actually didn't gave any order as such.

I request you to take the action ASAP.

Thanks & Regads
Saurabh Singh

This is refence to the Spypen With audio video recorder purchased online from Home shop 18 through order no.[protected] by paying through credit card.I recived the same through courier but found faulty after telephonic talk with homeshop18 customer service no [protected] &[protected] they advised me to sent the faulty product TO Ams Exporters Shop no 5.1.750/7 Haridas market Bank street Koti Hyderabad.I sent the product along with the original bill through Shree Balaji express Flat No.06,Shop no.1 Prabhu arcade ashoka road Back to fame theater Nashik-03.
When i spoke to Homeshop18 regarding the refund they asked me for the POD since last 3 months my son is regularly visiting DTDC Franchisee M/S Balaji Express Nashik who is failed to provide us POD of courier consignment note-T33744787 Dated 05/09/2009.The scanned copy of the same is enclosed.You are requested to please help in this matter,so we can get refunds from M/S Homeshop18.

Regards,

Sunil Thakre
[protected]

sir,
1. As per home shop 18 my consignment no ZD 5783796 was booked on 27/11/09 from Noida to my address in Bengdubi (Bagdogra) Siliguri, which is not received so far.
2. May I request you to please do the needful.
Thanking you
yours faithfully
Lt Col (Dr) S K Singh