| Address: Hyderabad, Andhra Pradesh |
Dear Sir/Madam,
On 11 May, 2015, I booked a room for five nights (May 12 to 17) at Hotel Sreekrishna Grand, Hyderabad using their own website " www.hotelsreekrishnagrand.com". A sum of rupees 15, 177 (fifteen thousand one hundred and seventy seven) was debited from my SBI account by netbanking payment for the room, and a Reservation Voucher - Confirmation bearing booking number 17018 was sent to my email address from their office email " [protected]@hotelsrekrishnagrand.com".
However, to my surprise, I was told at the time of check-in that they have not received the amount and moreover they claimed that they did not have online booking option. But I know their website has the "book now" option at the top right hand corner. The payment was done through a portal and credited to INB IBIBO Web Pvt. Ltd. with reference no.[protected]IG00ZZPHZ5 transfer to [protected] SBI India O. But they said that this account had nothing to do with the hotel and their account is different.
The hotel staffs were very helpful, but I had to pay again for the room at the time of check-out; I paid using my SBI debit card this time.
Whose fault is it, the hotel or the bank, or a sheer bad luck for me!
With warm regards,
N. Anilkumar Singh
Imphal Was this information helpful? | 
Thank you very much indeed for your kind and prompt reply. As you suggested, screen shots of some documents related to the complaint have been uploaded here for your ready reference.
With regards,
N. Anilkumar Singh