I have bought a laptop hp x360 for my personal use. I have taken care of it like baby but after 2 year screen starting pop-out from the hinges part. When I had taken the laptop to the service center they told that it need to replace the but trust me the screen is not even cracked .That means I was asked 16000 for new screen . I have also talked with customer representative but they refuses to help me . This thing not only happen with me but a lots of people were suffering from this.
I request to take necessary action about this.
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Aug 9, 2021
Complaint marked as Resolved
HP India customer support has been notified about the posted complaint.
Verified Support
May 02, 2021
HP India Customer Care's response Hello Atal,
Thank you for bringing this to our notice, I am sorry to hear that the machine has a hinge issue, I would like to pitch in and assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip
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