I Write this is much frustration, that i spend 35k to buy this product for my son online class, we we do only that activity from this laptop.
after purchase many failures came and repaired, couple of times through online support, few time in person by technician... this time again WIFI/internet adaptor issue...both WIFI and LAN is not connecting...
I called up your CC..it too 20 minutes to connect to your tech support as usual (Such Pathetic Response Time you have), then he took all the way long suggestions over phone for more than 45 Minutes, nothing worked out...i had a doubt on his technical skill capability, so i tried connecting again through your WhatsApp support. same here he did all his known experiment and finally after one and half hr. patience i lost my cool...the poor guy was still guiding me further...this is seriously unbelievable... you guys want your customer only to do all R&D on call/chat...you sit ideal and say software issue you can't send technician..!
after so much pressure he shared a general email ID (consumersupport.[protected]@hp.com) which i don't think so will reach to some authority..i know this lands to CC only...because i too personally handle an MNC call center.
a personal suggestion pls advice or direct to have set of time line for online support...you cant keep customer hold these long to do your job...if within a stipulated time not working out you should register a complaint and send technician.
this laptop does not meet basic requirement and not helping me since purchase, as you guys already repaired multiple time with in 6 month of purchase...pls get it replaced or refunded..so that i can go with better brands in market and with much Quality customer Support...Looking to here from someone ASAP.
pls here also don't take your own sweet time to resolve this..my son's online exams are up and i don't want his career to get spoiled.
thanks, here am attaching complaint details
Case Number [protected] - Created
Case Status
Active
Case Created Date
03/10/2021 17:30:50
Customer Name
DHANA LAKSHMI
Contact Number (Primary Phone)
[protected]
Contact Number (Mobile Phone)
[protected]
Primary email address
SDHANALAKSHMI.[protected]@GMAIL.COM
Country
India
Product Name
HP Laptop - 15s-du2071tu
Product Line
Volume Notebooks
Product Number
172R8PA
Serial Number
CND0264Y7P
Failure Description
IN/NSR/NCD/HP Laptop 15s-du2071TU/Wireless connectivity and LAN connectivity Issue
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