[Resolved]  Hp — laptop

Address: Mumbai City, Maharashtra

I had purchased a hewlett packard laptop six months ago. It is very much within warranty. But, the touchpad key had turned loose. I had to yell five times for customer service support. At last, a mechanic arrived. He told me that the loose key is not covered under warranty. It is a manufacturing defect but the mechanic refused to admit it. He is charging rs. 8000 to get the whole keyboard rep;laced when the actual problem remains unsolved. The hp service head does nothing to resolve the issue.
Was this information helpful?
No (0)
Yes (0)
Nov 22, 2019
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2019
HP India Customer Care's response
Hey Vivek,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email me your primary & alternate contact number with best reachable time, HP laptop serial number and previous HP case numbers if any.

Help link to find the serial number: https://support.hp.com/us-en/document/c00033108

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
 
1 Comment

Comments

I had the same problem twice . First laptop was purchased on 30/04/2019 and replaced by Hp on 09/06/2019.
Second ( the replaced one) also have same problem. They have inherent problem and the guys try to hide the fact . I am going to sue them in consumer court now. You may contact me for further detail: [protected]@gmail.com. Meghdut Guha/ Ahmedabad

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4972
    Pending
    0
    Resolved
    1859
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information