[Resolved] Hypercity — entire order cancelled

Stanley Fernandez

from Mumbai, Maharashtra

Jul 7, 2019

Address: Link Road, Malad West, Mumbai, 400095

My entire order today (Order id : 8426017) was cancelled (7th july'19) saying stocks are not available 2 hours after placing order with refund promised after 7 days???. Not done... I would request everyone out there do not purchase any items from hypercityfresh.com at all. It is a ploy to attract customers showing very low prices & then call you up after 2 hours to say that only non-discount products are available whereas the discounted products were not... Shameful operations kishore biyani... This is my first & last order... Hope they refund my money within 7 days (Or will they delay & use it as working capital???)

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Jul 20, 2019

Complaint marked as Resolved

The refund of Rs 669/- has been received, however Hypercity continues to show the same products daily as available & I have placed the following Orders after my first complaint & all orders have been cancelled.. Order No. 8433605 - Dated: 8/7/2019 Order No. 8445571 - Dated: 10/7/2019 Order No. 8450227 - Dated: 11/7/2019 Order No. 8464569 - Dated: 13/7/2019 Order No. 8472947 - Dated: 15/7/2019 Order No. 8481915 - Dated: 16/7/2019 This leads me to believe that the prices put by Hypercity on its website are a fraud to lure people into buying the minimum amount of products for free delivery & then the low cost products are cancelled & the no-discount products are shown as available to be delivered, which is nothing but cheating. Why does Hypercity not use "No Stocks" or remove products not available? & if there are mistakes on the website then is there nobody at Hypercity who is responsible for it?. I have stopped going to or giving orders to Hypercity anymore & am keen that the general public is informed about the fraud being played upon them by Hypercity. Good job doe by Consumer Complaints in taking it across to Hypercity. Pls tell them this too. Thanks & Regards, Stanley Fernandez

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HyperCITY Customer Care's response Dear customer,

Greeting from HyperCITY feedback team!

Thank You For writing to us.

This is in response to your email.

We sincerely apologize for the inconvenience caused to you and sorry for the delay in email back to you.

As per your mail, we would like to inform you that refund amount of Rs 669 for the Order ID[protected] has already been initiated on 8th-July-2019.

We appreciate the time you have spent to inform us about this oversight.

Let us assure you, that we have forwarded your request to our concern team for further feedback.

We are a growing retail chain and trying to improve our customer experience every day from feedback received from customers like you.

Please be rest assured that every feedback whether negative or positive is important to us.

Your concern is greatly appreciated.

We appreciate your co-operation in this matter.

For any further assistance, you are welcome to contact our customer care at[protected] any time between 09:00 am to 10:00 pm Monday to Sunday.

Thanks & regards,

HyperCITY Customer Care