Hyundai Motor India — A HORRIBLE EXPERIENCE WITH SAINI HYUNDAI , 199 BLOCK J NEW ALIPUR KOLKATA 700053

Address: Kolkata, West Bengal

I am sharing a very very bad and nasty experience with SAINI HYUNDAI, 199 Block J New Alipur Kolkata 53. I am Dr Saunak Mitra, a medical doctor(MBBS, MD) from kolkata.I have purchased Hyundai I 20 CRDI (diesel) from Alipur Saini Hyundai on 28/09/2013.My car no is WB02 AE0839.I have not received the smart card(registration certificate) yet even after seventeen months (17 months).After 3 months of purchase when I didn’t receive my smart card I complained to them…But they said they need some time.After 6 months I visited them personally and requested them to give it, but they said they need some more time. I had taken some bank loan to purchase the car .I was supposed to submit the smart card to the loan department in State Bank of India, they called me several times and asked for my smart card repeatedly, but I got no assistance from Saini Hyundai, Alipur, Kolkata.I pleaded with them several times but they said they will give me very soon which they never did.I contacted Mr Rajesh Sharma on numerous occasions, but every time he said he will call back within 48 hrs which he never did. I couldn’t perform the pollution test of my vehicle since there was no smart card.The kolkata police also harassed me because of that on few occasions. In the meantime when I contacted the Saini people(registration dept) they wanted some documents which I submitted, and they said the smart card will come to them and then they will give it to me, but even after that 8 months passed and nothing happened.I had personally gone to them but they only said they will try. In the meantime I had to renew my insurance, Saini had a tie up with Bharti AXA general insurane.I wanted to change my insurance(since the premium of Bharti is high), but I could nt do since I had no smart card(registration certficate), so I had to pay higher premium and had to renew it through Saini Hyundai.When they took the money in october 2014, the Saini people said u can claim i[censored] need it.Unfortunately today(23 02 .2015) I met a accident, and when I had gone to claim, I came to know the smart card is necessary. I would like you all to know this bitter story, and I would like the Hyundai people of Kolkata and India to take measures to curb this filthy policies and harassment of customers by SAINI HYUNDAI 199 BLOCK J ALIPUR Kolkata.I believe Hyundai is a great company which manufactures good cars like I 20, eon etc.But the Hyundai company higher authorities should take necessary steps to prevent these malpractises of Hyundai dealers like SAINI HYUNDAI, 199 BLOCK J NEW ALIPUR KOLKATA 700053