| Address: Shankara Hyundai Bhatagaon Raipur Chhattisgarh |
The absolute worst was my experience with Shankara Hyundai, but that's a story for another day. It was disgusting. This was a recent unpleasant experience which unfortunately highlights a common customer service fail. I was called by Mr Kapur Devangon to take my car on Tuesday a Govt Holiday and I went to Shankara Hyundai at 6:00 pm on 9th Aug and almost wet as it was heavily raining. I waited for more than an half an hour as the employee looking after billing was waiting for Mr Khagendra who was in internal meeting. When he came, he announced that I should make the payment of service but he will not hand over the car as he is waiting for final approval of insurance office. It was an embarrassing situation for me. I asked them why have they called me in the heavy rain when they have decided not to hand over. I requested to at least make arrangement to drop me near Deendayal Nagar but he didn’t respond. The same situation occurred when I dropped the car on 3rd Aug.
As promised, I will never step into Shankara Hyundai, so do not worry about your services to me. I will never trouble you.
Service is one area where the dealers can make money as the sales are pretty competitive and they get less margin. They try the best to make capitalize on every opportunity, so you have to be extra cautious whilst getting your vehicle serviced.
My friends are anxious to know the outcome of this event. I have already given them the good news of repairing & Servicing the Car . Please think over my words, read this message as if a commoner who just by his faith in Hyundai invests his hard-earned money, to find a bunch of people with unbreakable ego & without etiquettes at the other end. Was this information helpful? | 
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