Hyundai Motor India — car no: hp 29 a 3117 (i10 sportz)-servicing thereof by hyundai agency dev bhoomi cars pvt., ltd., gutkar mandi distt. mandi (h. p).

Prakash Dev Thakur

from Bengaluru, Karnataka

Oct 27, 2017

My car hp 29 a 3117 (I 10 sportz) registered in the name of p. D. Thakur, r/o joginder nagar, distt. Mandi (H. P) 175015 met with an accident on 23rd., sep. 2017 at padhar & i drove it to above agency (Dev bhoomi cars pvt., lt., gutkar mandi distt. Mandi (H. P) for repair. Men at agency gave me atleast 15 days time. I was contacted from agency on 9th.&was told to take your vehicle as same was ready. I rushed on 10th. Sharp & arrived there at 10.30 am. But i was told that vehicle will be ready within 15 minutes, but i had to wait till nearly 2.00 pm. When i sat on seat, i observed light of rear gate open, on screen& pointed out but in vain. I drove home safely, but second next morning my car did not start. I called auto mech. From nearby & he made me to reach my destination by installing new battery. But that battery too drained out &i had to park by roadside. That auto mech. Again came to my rescue. He pointed out that electcal system is made non functional. I tried again with his help & made the vehicle reach electrician. He found, system disturbed i. E fuse out of order, alternate out of order, dicky not provided properly, etc. Etc. Prior to it, oil was to be filled, i went to filling station & the door was not working, people there extended help but i had to rush to workshop where it was found that fuel pipe was not fitted at its place properly. I was again made to feel shy, even paying for the same. After 10th instant i have to face great difficulty with out vehicle, humiliation in public, mental disturbance, financial hardship etc etc. I have sustained loss to the tune of rs.25000/- sofar. (Two no batteries+exp. Of mech. +repairer+hiring of taxies). I want all reimbursements and punishment to agency workers so that no other customer is harassed like me. Besides it, the car is required to be thoroughly checked, repaired and made good as was earlier.

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Oct 27, 2017

Updated by Prakash Dev Thakur My car HP 29 A 3117 (i 10 sportz) met with accident on 23rd., Sep. 2017at Padhar & I drove it to above agency for repair. Men at agency gave me atleast 15 days time. I was contacted from agency on 9th.&was told to take your vehicle as same was ready. I rushed on 10th. sharp & arrived there at10.30 am. But I was told that vehicle will be ready within 15 minutes, but I had to wait till nearly 2.00 PM. When I sat on seat, I observed light of rear gate open, on screen& pointed out but in vain. I drove home safely, but second next morning my car did not start.I called Auto Mech. from nearby & he made me to reach my destination by installing new battery. But that battery too drained out &I had to park by roadside. That Auto Mech. again came to my rescue.He pointed out that electcal system is made disturbed. I tried again with his help & made the vehicle reach Electrician. He found, system disturbed i. e Fuse out of order, alternater out of order, dicky not provided properly, etc. etc. Prior to it, oil was to be filled, I went to filling station & the door was notworking, people there extended help but I had to rush to workshop where it was found that fuel pipe was not fitted at its place properly.I was again made to feel shy, even paying for the same. After 10th instant I have to face great difficulty with out vehicle, humilation in public, mental disturbance, financial hardship etc etc. I have sustained loss to the tune of Rs25000/- sofar.(two No Batteries+Exp. Of Mech. +Repairer+hiring of Taxies). I want all reimbursements and punishment to agency workers so that no other customer is harrased like me