Hyundai Motor India — Car not delivered in spite of Full Payment done on May 21, 2015

Address: Mumbai City, Maharashtra

I made a Corporate Booking of Elite i20 Sportz (O) for my organization Citicorp Services Ind Pvt. Ltd. which is a wholly owned subsidiary of Citibank, N.A., India. The booking was done on Mar 10, 2015 through your dealer Shreeram Hyundai (Shreeram Cars Pvt. Ltd.) which is now changed to Kamla Hyundai (Kamla Landmarc Cars Pvt. Ltd.) Kandivali (West), Mumbai. Since it was a Corporate booking, the necessary Purchase Order from my organization and necessary details was shared with the dealer. This dealer has got into some partnership related issues and hence the name changed from Shreeram Hyundai to Kamla Hyundai. When I booked the car it was Shreeram and towards the time when dealer was continuously pressurizing for full payment it had become Kamla Hyundai. Due to this issue, before the full payment of INR 8, 25, 277 was made from my company, we enquired with the West Regional Office of Hyundai Motors India Limited in Mumbai and Ms. Madhuri from your office confirmed that there are no issues because of the change in the dealer name, it is an internal adjustment within the dealer and I can release the payment without any doubt. I did so on May 21, 2015. The dealer representative came to my office and waited till he gets the cheque and the cheque was handed over to them. On June 3, 2015 I visited the Showroom for checking on the status update of the car and came to know that the dealership is facing some financial issues and hence delivery of cars are getting delayed. On seeing this, I called up Hyundai Mumbai Regional Office and explained all this to Ms. Madhuri. Now Madhuri says that the dealership is facing issues and I shouldn't have made the payment. The cheque was cleared by the dealer by then and amount already credited to the dealer's account. I had specifically called up Hyundai directly to see if there will be issues because of the dealer name change, etc. and was then denied by your office and hence made the payment. Today, the Showroom has been kept closed (without any information) for past 5-6 days and I am following up over phone with the Dealer Representatives, Hyundai (Mr. Abhijeet Anil Dalal (Area Sales Manager) and Ms. Madhuri). They gave me contact details of the Principal Dealer - Kamla Landmarc Group which is a big builder in Mumbai. And I was asked to go and sit in their office and pressurize them to either refund my company's money or deliver the car. Is this the way Hyundai addresses an issue faced by a customer? I am not buying a Shreeram or Kamla Car, I am buying a Hyundai Car. Hyundai has not kept any option that we could buy the car directly from Hyundai or make the payment directly to Hyundai, right? Instead you have bestowed these authorities into your authorized dealers and they deal with us customers on behalf of Hyundai. So what is Hyundai's responsibility on this? What is the due diligence that Hyundai takes in case of such frauds by their Authorized Dealership? Today I am told to wait till June 24 (Wednesday/ Tomorrow) evening and the Principal Dealer will provide a status update. There is no clarity in whether the car will be delivered or a refund cheque will be issued. All this I am suffering inspite of making the entire payment of Rs.825277 which included the Ex-Showroom Price + Octroi + RTO Tax + Registration Charges. As a Corporate we have taken note of this and will be vary of dealing with Hyundai for any corporate car purchase by our Organization. Today I am facing issues and am answerable to my Company's concerned department for the money that has got stuck with your Hyundai Dealer - Kamla Landmarc Group. I hope someone from Hyundai will sincerely attend to this and find a favorable resolution to this issue. Thanks & Regards - Vinod Nair. Mob. +91 [protected]