| Address: Bangalore, Karnataka, 560078 |
Dear sir,
I own a i20 model with registration number wb 06l 9452 for which the last free service was done on 29/06/2017. The car is currently in bangalore.
On the 15th of august our complex premises got water logged and water got into the vehicle. As i stay in kolkata my husband uses it in bangalore and unfortunately he was also in kolkata at that point of time.
During the last service we had paid a sum of rs.900/- approx for emergency pickup, so we phoned the garage namely advaith motors pvt. Ltd j. P. Nagar bangalore, where our last service was done to pick-up and service the vehicle.
The person concerned was mr. Shiv kumar mobile no. [protected] who was my first point contact in the garage said it will take 3 to 4 days time to pickup the car. Which ultimately he did not do.
Ultimately i had to take leave from by bank which and come to bangalore. (Being in a responsible position i cannot take leave suddenly). On the 2nd of september i got the vehicle towed to the garage.
On presentation i was told the repair cost will go to about rs.70, 000/- and we should go for insurance, which i did, but today when i call them to take an update, they say that the cost of repair will exceed the idv.
I wonder it this service centre and their engineers have any knowledge about the vehicle that they are handling. Over and above they say that i will be charged rs.250/- per day for parking and i should quickly take the vehicle out.
I request you to take some urgent action.
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