Hyundai Motor India — Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN

Address: Aurangabad, Maharashtra

CRTM copy of your i10 car.:- Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN [protected] Forwarded message[protected] From: Ajay Wagh wagh.[protected]@gmail.com Date: Fri, Jun 19, 2015 at 3:13 PM Subject: Re: Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, INTo: [protected]@hmil.net, [protected]@yahoo.com, [protected]@hmil.com, [protected]@hyundai.com, Atul Bhuvan Hyundai, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, bhuvanhyundai, "sales.amhyundai", "sm1.bhuvanhyundai" Cc: [protected]@hyundai-motor.com, [protected]@hmil.net, [protected]@hyundai-motor.com, [protected]@hyundaicorp.com, [protected]@hyundaicorp.com, [protected]@hmil.net, [protected]@hmil.net, monish.[protected]@hkstrategies.com, sukriti.[protected]@hkstrategies.com, [protected]@hmausa.com, [protected]@hmausa.com, Jim Trainor, [protected]@hmausa.com, [protected]@hmausa.com Hello Mr. Bo Shin Seo, This is in continuation to my email to Hyundai Management and customer care network. I wanted to bring certain facts in front of you, which have major impact on the QoS to the customer and ultimately suffered sales. I want to thank Mr. Atul (Group CEO - Bhuvan Hyundai, Aurangabad), Ms. Bindu (Bhuvan Hyundai, Aurangabad Office) and Ms. Saloni (Hyundai Motors India Limited, New Delhi Office) for calling me over the phone and for their precious time. Surprisingly, none of them had any clue about the case nor they did their homework before calling, which took me at least 20-30 minutes to explain each of them my problem over and over again. Also, none of them have sent an acknowledgement/ summary of our discussion, even after multiple requests during our call. Mr. Atul: It is sad to know that even as a Group CEO for Bhuvan Hyundai (designation confirmed by you over the phone, during our call), and having the authority to make decisions; you have not been able to understand the pain of the customer. You haven't committed any TAT (Turnaround Time) or Resolution Time for my case. As confirmed by you, the Registration Certificate takes 45 days and Vehicle Insurance takes 30 days from the date of purchase, to reach to the customer; if there is a loophole then why is it not alarmed? There is a major gap with the process from Bhuvan Hyundai, which we discussed over the phone and I am sure, that we both agree upon it. So let's forget the process for a moment and help me understand, if a customer is travelling 400 kms multiple time, just to chase your sales/ customer relations team; reminding them of issues and concerns being faced, why there is no action? Is the customer taken for granted and left to suffer? Are we taking any lessons from the case and act or do I have to run places to get the resolution. It is humble request to Mr. B. S. Seo and relevant stake-holders, who have time for a customer (who is being cheated) and have decision making powers; to help me with resolution and take me out of this mental torture. I feel cheated badly and all my hard earned money being stolen. Trust me, I reassure that I will fight till I get justice and with all possible weapons I could use; from social media to Indian legal system as well as consumer court. I will make all the prospects planning to buy Hyundai vehicle aware of cheating and wrong practices. I do not want other innocent people to become your customers to suffer, the way I have. Regards, Ajay Wagh +91-[protected] On Wed, Jun 17, 2015 at 8:52 AM, Ajay Wagh wagh.[protected]@gmail.com Hello Team Hyundai, The Brand Slogan of Hyundai is: Through NEW THINKING we will discover NEW POSSIBILITIES and I completely agree, now the new thinking is to cheat the customers by selling them older version & preowned cars, claiming them to be brand new and harassing the customer by not providing any documents (including most important documents like, Registration Certificate, Insurance Policy etc.) even after 3 months of purchase. My name is Ajay Wagh, who recently took a WRONG decision and went ahead with purchase of Hyundai i10, the details are shared below, Date of Purchase: 21st March, 2015 Model: 2014 (We were told that it will be 2015 model but 2014 model was delivered) Make & Model: Hyundai i10 Magna 1.1 Dealer: Bhuvan Hyundai, Jalna Location: Jalna City, Jalna, Maharashtra, India Money Paid: Rs. 5, 09, 398.00 (Full amount including all charges, as agreed between dealer and myself) Chassis # MALAM51BLEM578552*F After going through so much of harassment and mental torture from your representatives for almost 3 months, I decided to lodge a legal complaint and have sent notice to the Dealer showroom, Dealers Aurangabad office, Hyundai’s Mumbai office and Corporate Office in Tamil Nadu. The scanned copy is attached for your ready reference. The sales representatives had made many commitments on providing number of accessories against the discount requested during negotiation, none of it is been fulfilled. It is very difficult to understand, for a brand like Hyundai, how can the sales & delivery process be sub-standard? Moreover, how can the customer be cheated? After registering my car’s chassis number with Hyundai Website, I came to know that the same car was sold on[protected] and it was also confirmed by one of the sales representative during the conversation, when I was chasing for all the documents of the car. I am looking for resolution for my problem as I am not able to drive my car without basic documentation in place. I have simply wasted my money by purchasing Hyundai manufactured vehicle. As the legal proceedings are taking place, I wanted all the relevant stake-holders to know the pain of customer and hence this email. Thank you for reading through, not sure if I will get any justice or even a reply to this email. I am not going to lose my battle here, I am spreading the word in social media as well as raising concern through consumer court as well. I will fight for justice. Best Regards, Ajay Wagh Contact No. +91-[protected] +91-[protected] CRTM copy of your i10 car.:- Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN Date: Fri, Jun 19, 2015 at 3:13 PM Subject: Re: Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, INTo: [protected]@hmil.net, [protected]@yahoo.com, [protected]@hmil.com, [protected]@hyundai.com, Atul Bhuvan Hyundai, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, bhuvanhyundai, "sales.amhyundai", "sm1.bhuvanhyundai" Cc: [protected]@hyundai-motor.com, [protected]@hmil.net, [protected]@hyundai-motor.com, [protected]@hyundaicorp.com, [protected]@hyundaicorp.com, [protected]@hmil.net, [protected]@hmil.net, monish.[protected]@hkstrategies.com, sukriti.[protected]@hkstrategies.com, [protected]@hmausa.com, [protected]@hmausa.com, Jim Trainor, [protected]@hmausa.com, [protected]@hmausa.com Hello Team Hyundai, The Brand Slogan of Hyundai is: Through NEW THINKING we will discover NEW POSSIBILITIES and I completely agree, now the new thinking is to cheat the customers by selling them older version & preowned cars, claiming them to be brand new and harassing the customer by not providing any documents (including most important documents like, Registration Certificate, Insurance Policy etc.) even after 3 months of purchase. My name is Ajay Wagh, who recently took a WRONG decision and went ahead with purchase of Hyundai i10, the details are shared below, Date of Purchase: 21st March, 2015 Model: 2014 (We were told that it will be 2015 model but 2014 model was delivered) Make & Model: Hyundai i10 Magna 1.1 Dealer: Bhuvan Hyundai, Jalna Location: Jalna City, Jalna, Maharashtra, India Money Paid: Rs. 5, 09, 398.00 (Full amount including all charges, as agreed between dealer and myself) Chassis # MALAM51BLEM578552*F After going through so much of harassment and mental torture from your representatives for almost 3 months, I decided to lodge a legal complaint and have sent notice to the Dealer showroom, Dealers Aurangabad office, Hyundai’s Mumbai office and Corporate Office in Tamil Nadu. The scanned copy is attached for your ready reference. The sales representatives had made many commitments on providing number of accessories against the discount requested during negotiation, none of it is been fulfilled. It is very difficult to understand, for a brand like Hyundai, how can the sales & delivery process be sub-standard? Moreover, how can the customer be cheated? After registering my car’s chassis number with Hyundai Website, I came to know that the same car was sold on[protected] and it was also confirmed by one of the sales representative during the conversation, when I was chasing for all the documents of the car. I am looking for resolution for my problem as I am not able to drive my car without basic documentation in place. I have simply wasted my money by purchasing Hyundai manufactured vehicle. As the legal proceedings are taking place, I wanted all the relevant stake-holders to know the pain of customer and hence this email. Thank you for reading through, not sure if I will get any justice or even a reply to this email. I am not going to lose my battle here, I am spreading the word in social media as well as raising concern through consumer court as well. I will fight for justice. Best Regards, Ajay Wagh Contact No. +91-[protected] #Hyundai #Motors #India #Limited - #Dealer: #Bhuvan #Hyundai - #Location: #Jalna #Cheating #Ajay #Wagh #Model: #Hyundai #i10 #Magna 1.1 #car #hyundaiCar CRTM copy of your i10 car.:- Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN [protected] Forwarded message[protected] From: Ajay Wagh < wagh.[protected]@gmail.com > Date: Fri, Jun 19, 2015 at 3:13 PM Subject: Re: Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, INTo: [protected]@hmil.net, [protected]@yahoo.com, [protected]@hmil.com, [protected]@hyundai.com, Atul Bhuvan Hyundai, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, [protected]@hmil.net, [protected]@hmil.net, [protected]@hmausa.com, bhuvanhyundai, "sales.amhyundai", "sm1.bhuvanhyundai" Cc: [protected]@hyundai-motor.com, [protected]@hmil.net, [protected]@hyundai-motor.com, [protected]@hyundaicorp.com, [protected]@hyundaicorp.com, [protected]@hmil.net, [protected]@hmil.net, monish.[protected]@hkstrategies.com, sukriti.[protected]@hkstrategies.com, [protected]@hmausa.com, [protected]@hmausa.com, Jim Trainor, [protected]@hmausa.com, [protected]@hmausa.com Hello Mr. Bo Shin Seo, This is in continuation to my email to Hyundai Management and customer care network. I wanted to bring certain facts in front of you, which have major impact on the QoS to the customer and ultimately suffered sales. I want to thank Mr. Atul (Group CEO - #Bhuvan #Hyundai, #Aurangabad), Ms. Bindu (Bhuvan Hyundai, Aurangabad Office) and Ms. Saloni (Hyundai Motors India Limited, New Delhi Office) for calling me over the phone and for their precious time. Surprisingly, none of them had any clue about the case nor they did their homework before calling, which took me at least 20-30 minutes to explain each of them my problem over and over again. Also, none of them have sent an acknowledgement/ summary of our discussion, even after multiple requests during our call. Mr. Atul: It is sad to know that even as a Group CEO for Bhuvan Hyundai (designation confirmed by you over the phone, during our call), and having the authority to make decisions; you have not been able to understand the pain of the customer. You haven't committed any TAT (Turnaround Time) or Resolution Time for my case. As confirmed by you, the Registration Certificate takes 45 days and Vehicle Insurance takes 30 days from the date of purchase, to reach to the customer; if there is a loophole then why is it not alarmed? There is a major gap with the process from Bhuvan Hyundai, which we discussed over the phone and I am sure, that we both agree upon it. So let's forget the process for a moment and help me understand, if a #customer is travelling 400 kms multiple time, just to chase your sales/ #customer relations team; reminding them of issues and concerns being faced, why there is no action? Is the customer taken for granted and left to suffer? Are we taking any lessons from the case and act or do I have to run places to get the #resolution. It is humble request to Mr. B. S. Seo and relevant stake-holders, who have time for a customer (who is being cheated) and have decision making powers; to help me with resolution and take me out of this mental torture. I feel cheated badly and all my hard earned money being stolen. Trust me, I reassure that I will fight till I get justice and with all possible weapons I could use; from social media to Indian legal system as well as consumer court. I will make all the prospects planning to buy Hyundai vehicle aware of cheating and wrong practices. I do not want other innocent people to become your customers to suffer, the way I have. Regards, Ajay Wagh +91-[protected] [protected] Forwarded message[protected] #B. #S. #Seo - From: Ajay Wagh < wagh.[protected]@gmail.com > Date: Mon, Jun 22, 2015 at 5:59 PM Subject: Fwd: Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN To: [protected]@hyundai-motor.com Cc: [protected]@hmil.net, [protected]@hmil.net, [protected]@hmil.net On Wed, Jun 17, 2015 at 8:52 AM, Ajay Wagh wrote: Hello Team Hyundai, The Brand Slogan of Hyundai is: Through NEW THINKING we will discover NEW POSSIBILITIES and I completely agree, now the new thinking is to cheat the customers by selling them older version & preowned cars, claiming them to be brand new and harassing the customer by not providing any documents (including most important documents like, Registration Certificate, Insurance Policy etc.) even after 3 months of purchase. My name is #Ajay #Wagh, who recently took a WRONG decision and went ahead with purchase of #Hyundai #i10, the details are shared below, Date of Purchase: 21st March, 2015 Model: 2014 (We were told that it will be 2015 model but 2014 model was delivered) Make & Model: #Hyundai #i10 #Magna 1.1 Dealer: #Bhuvan #Hyundai, #Jalna Location: #Jalna City, #Jalna, #Maharashtra, #India Money Paid: Rs. 5, 09, 398.00 (Full amount including all charges, as agreed between dealer and myself) Chassis # MALAM51BLEM578552*F After going through so much of #harassment and #mental #torture from your representatives for almost 3 months, I decided to lodge a legal complaint and have sent notice to the #Dealer #showroom, #Dealers #Aurangabad #office, #Hyundai’s #Mumbai office and #Corporate #Office in #Tamil #Nadu. The scanned copy is attached for your ready reference. The sales representatives had made many commitments on providing number of accessories against the discount requested during negotiation, none of it is been fulfilled. It is very difficult to understand, for a brand like Hyundai, how can the sales & delivery process be sub-standard? Moreover, how can the customer be cheated? After registering my car’s chassis number with Hyundai Website, I came to know that the same car was sold on[protected] and it was also confirmed by one of the sales representative during the conversation, when I was chasing for all the documents of the car. I am looking for resolution for my problem as I am not able to drive my car without basic documentation in place. I have simply wasted my money by purchasing Hyundai manufactured vehicle. As the legal proceedings are taking place, I wanted all the relevant stake-holders to know the pain of customer and hence this email. Thank you for reading through, not sure if I will get any justice or even a reply to this email. I am not going to lose my battle here, I am spreading the word in social media as well as raising concern through consumer court as well. I will fight for #justice. Best Regards, Ajay Wagh Contact No. +91-[protected] CRTM copy of your i10 car.:- Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai - Location: Jalna, MH, IN https://twitter.com/HyundaiIndia/with_replies #Hyundai #Motors #India #Limited - #Dealer: #Bhuvan #Hyundai - #Location: #Jalna #Cheating #Ajay #Wagh #Model: #Hyundai #i10 #Magna 1.1 #car #hyundaiCar #Hyundai #Motors #India #Limited - #Dealer: #Bhuvan #Hyundai - #Location: #Jalna #Cheating #Ajay #Wagh #Model: #Hyundai #i10 #Magna 1.1 #car #hyundaiCar Bhuvan Hyundai is also listed in the below given Categories Hyundai Car Dealers Hyundai Authorised Car Dealers Hyundai Accent Car Dealers Hyundai I10 Car Dealers Hyundai Verna Car Dealers @HyundaiIndia https://bhuvanhyundai.wordpress.com/ Case of Cheating: Hyundai Motors India Limited - Dealer: Bhuvan Hyundai Jalna http://bhuvanhyundai.blogspot.in/2015_06_01_archive.html https://hyundaimotorbhuvan.wordpress.com/2015/07/07/hello-world/