Hyundai Motor India — Charging extra money for servicing and misbehaviour from the staff

Address: North 24 Parganas, West Bengal

Sir, I own a 2008 model Santro Xing car.I am in Army and got recently posted to Barrackpur.I had given my car for servicing to Barrackpur automobiles at Barasat road on 14/07/15.I asked for normal servicing, to check the AC and cleaning and tail light replacement.they promised me to deliver it by evening.but later in the evening the manager MR S S Singh rang me up and said the compressor was sent for repair and by next day morning they will deliver i.I asked him how much it will cost.He said between 5 to 550/-I took it as 500-550.i said ok .then next day since there was no call from their side I rang him at 11am and asked why the car is not delivered.He said it s still in the workshop and by evening they will give.I specifically asked him how much will be total amount he said now he cannot tell.I said I am going for my duty and will be back only at 8pm and I have to give the money my 11yrs old son and go.But still he did not say anything.I gave 8000/- to my son as i was expecting only money below 6000/-.Then at 3pm the receptionist rang me up and said mam uyou have to pay 16000/- and the work done she was dictating to me.I said you send it in my mail.When I saw the bill I was shocked to see that they had done so much work in my car without my consent.I asked her why you didnot take prior permission to do the work.She told me this all comes in PAID SERVICE.I said I have been giving the car for paid service only these many years.I had never paid more than 7000/-(once).They asked me whta you wanted was washing with soap and water?I felt so insulted and depressed by their behaviour. They threatened me that they will not deliver the car at my home and if I want the car I should come at service centre next day between 10-11am.And if I dont go they will dump the car in their workshop and it will be difficult for me to retrieve my car from there. I was not at all prepared for such a huge amount for servicing.They had given me so much of mental tension.I dont have any other convinience to travel.I had to go for my duty in cycle rikshaw in uniform.Being a lady and staying alone with my two small kids this has caused me a lot of torturing .I have not yet got my vehicle till now.I had registered a complaint with customer care service on 15/07/15 but till now no action has been taken. Kindly take this matter urgently and do the needful please.