[Resolved]  Hyundai Motor India — Commitment made during negotiation . Global Galarrie Andheri E MArol Duping customers

Address: Mumbai City, Maharashtra

Respected Sir, I am extremely pissed off with the decision of buying a Hyundai Car, the extremely irresponsible sales people, Amar Ghare at Global Gallarie Marol branch Andheri, and Gauri who made the deal with us and accepted to give us car accessories and closed the deal and now she has left the job, and we are left with Amar who says Gauri did not make any such deal. Troubling us for no reason and just keeping the car with them for more than 20 days now .We are regretting purchasing the vehicle from hyndai now . Gauri gave us in writing what all accesories she would give us and commitments were recorded by Amar and Gauri. One of the writing was at the time of negotiation while the other one was at the time of payment of advance. While both Amar and Gauri were present at the time of negotiation, only Amar was present at the time of payment of advance. Other than these, I had always been orally assured by Amar at various points in time that all of these would be provided to me at the negotiated price. My repeated request to provide these in writing were rejected and I was told to trust them and that all promises will be delivered on. At the time of delivery also, Amar asked me to trust him and the commitment was made in presence of Ms. Anjali. Now after keeping the vehicle for 20 days, Amar comes back saying this was Gauri's personal word which is a blatant lie. He was present at all points of time and was leading the negotiation. I have lost complete faith in your processes and believe that these kind of systems are designed to dupe customers. We are regretting purchasing the vehicle from Global gallarie Marol Andheri East branch . While I am extremely miffed and disappointed with the approach, I don’t intend to take this lying down. I would like you to ensure that you keep up to your end of the bargain, deliver on both your pending commitments (Body cover and Leather seats) so that we can end this amicably. Pooja Babu Car no MH 04 DS 6445