| Address: New Delhi, Delhi |
I send my car for repair first time to 'Koncept Hyundai' for condenser replacement. But even then the cooling was not proper. After that i got a call from them and i have given my feedback and they apologies for that and then again I trusted and send my car for first service, but when i went there to take delivery of my car after service, i saw a scratch on my front panel which was attached to bumper. It's not even been a month that i have purchased this elite i20 and you guys are putting scratches on my car. And even after asking them, the advisor 'NAVEEN SINGH, were making excuses that you came late by one day for your car that's why the car got scratched, tell me one thing that if I would have been five days late it means you can do anything like dent my car or even may destroy or break the glass etc. this is not the way. And after that i have gone to GM 'K K Mathew' he said that we will do the paint job on that and then I agree because that time I don't have any other option but you know that value of painted car become down. And that should be considered as painted. But now I want that piece to be original one which comes with a new car i.e painted from direct Hyundai Company not from dealer. And also I want some compensation amount, or else I will suggest everyone that not to use the service of 'KONCEPT HYUNDAI' and also i will post on your official blog on every social network. I am waiting for your quick response.
This same mail has already been sent to KONCEPT HYUNDAI, then I got a call from their customer care manager ADITYA, he was again saying that we can only repaint, take your decision fast as we have to close the complaint, it seems that they guys are doing just formality, they're not bothered. I want strict action against them.
Thank you
Nikhil kakkar
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