| Address: Kollam, Kerala, 691601 |
| Website: ferdinandsmaran@gmail.com |
Dear sir,
This is reference to oral and telephonic conversation with your representatives regarding unsatisfactory service of my car from your service center.
Please note the following points for your immediate consideration.
1) my car (I20 asta) with regn. No. Kl 02 aj 3020 brought at your service center 'pothens hyundai kollam' on 20.02.18 as i was feeling a brake trouble.
2) they inspected and intimated me to change the brake pump. They gave an approximate estimate of rs. 13, 500.00 in total.
3) since the part was not available there at the time, i booked for the same and paid an amount of rs. 5000.00 as advance as per their order.
4) on the same day they returned my car after changing sterring column shaft assembly (Mdps) and handle assy door outside. The payment for the same done on the same day.
5) on 01.03.18 they called me and informed that booked part is available and asked to bring my car.
6) as per their advise, i handed over the car on the same day (01.03.2018) for changing brake pump.
7) on 03.03.2018, the service advisor called and informed that my car is ready for return as they changed the brake pump.
8) i reached there on the same day and paid the balance amount.
9) when i was driving my car immediately after delivery, found that the sound of my car had been completely changed and like the sound of a jeep.
10) i asked the concerned service advisor regarding the sound and after inspection they agreed that it was due to their fault while repairing and will be repair at their cost.
11) later on 08.03.18 they called and informed that the car sound problem had solved and ready for return.
12) i found the same sound trouble was still continuing when i reached there.
13) they had done nothing and also i couldn't drive the car as before as it made some another trouble. When i am using accelerator i felt that it does not take power as before.
14) i asked them to give back my car as it was before.
15) the car is still at your service center. Your people are neither repairing nor trying to repair.
16) the odometer reading of my car when handing over to the service center on 01.03.2018 is 123770 km
On return on 03.03.18 the reading became 123787 km.
Please note the faults was from your side while repairing. Now your service advisor is not attending my calls and not giving any reply. Kindly do something to solve my problem and return my car in previous condition.
Also i am informing you by this letter that, if you are not solving my problem within 15 days, i will be forced to do legal actions against you for satisfactory return of my vehicle as in previous condition.
Smaran britto
Vayalam kodiyil kureepuzha p. O perinad kollam
691601
Mobile : [protected]
[protected]
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