Hyundai Motor India — Complaint

Address: Nagpur, Maharashtra

To, The Manager Customer Care Hyundai Motors Pvt Ltd, India Subject :- Complaint R / Sir, It is kindly to inform you that 1. I the undersigned Tushar D Haridas booked I 10 magna car from Eros Hyundai Ghat Road Nagpur on 26.12.2014 & took delivery on 24.01.2015. 2. I made the down payment of Rs 200000/- (Rs 50000/- by cash and Rs 150000/- by cheque no 007261 o[censored]BI) and rest amount is financed by SBI. I also paid Rs 7000/- (approx) on ultracoating and anti rust. 3. Reason to purchase car from Hyundai motors is the reliability of company, fair deal and prompt and complete justification to the complaint of customer. 4. Sales executive Mr Bhojraj & team leader Mr Vipin entertained me. 5. It being my first purchasing of car, I was wholly dependent on Mr Bhojraj & Mr Vipin. 6. Before booking and even at the time of booking I categorically told both of them that I want the car manufactured in the month of December 2014 only i.e. of the month I booked the car & they assured the same. 7. On delivery also I was told by Mr Vipin that the manufacturing of car is of December 2014 only. 8. But when I received R C book of my car it is revealed to me that the month & year of manufacturing of car is March 2014 which is 9 months old from the month of booking. 9. It is utter breach of trust and shocking to find that Mr Vipin spoke lie to me. 10. Immediately after that I spoke to Mr Bhojraj & followed Mr Vipin in this regard. 11. Mr Vipin on the contrary did not respond me properly. 12. Hurt by this treatment I met Mr Suraj Bhusari (GM of Eros Motors Ghat Road, Nagpur) but he also turned me away by saying that “Nothing wrong is done to me during the deal as I have signed the papers”. 13. Sir, I am left with no other way than to put up my complaint to you. Sir, I strongly feel cheated by Mr Vipin on behalf of Eros Hyundai Motors, Ghat Road Nagpur. Hence I further request you to register my complaint against Eros Hyundai, Nagpur and ensure the best possible remedy by replacing my present car by the other one manufactured in the month of December 2014 & of the same colour etc. as promised to me. Hoping you will take the early and necessary action in this regard & will ensure no more mental harassment to me as I have already been cheated in this purchase deal and will maintain the reliability & reputation of Hyundai Motors in the market. Thanking you. Details of car:- Version – I 10 magna RTO no :- MH 40 AC 9528 Colour – Silky beige Booking date – 26.12.2014 Delivery date – 24.01.2015 Date: - 09.03.2015 Place: Nagpur (Tushar Haridas)