Hyundai Motor India — Grand i10 Automatic

Address: #19 tanjore road, T.Nagar, Chennai 600017

Dear Hyundai,

I have a 2015 Grandi10 AT that has about 30, 000 KM. I am facing an issue with the transmission.

1. It often starts on 3rd shift and stays on 3rd. It does not down or up shift. Check Engine light is ON.

2. Very rarely it starts on 1st gear (with Check Engine light OFF) and during driving it suddenly changes to 3rd and stays on third. This is a huge safety concern/issue.

3. The car was taken to your service center in Chennai and informed about this issue. They did the regular service as per due and checked the Check Engine light and said that ""The light came ON because of an old error in history. I have cleared it and no issues with transmissions but if the issue comes back ECU has to be changed"". There was no proper reason given.

4. I got back the car and on the same day the light came back ON and again the same issue started.

5. Since I was busy I sent the car back to same workshop after a week and this time a new technician checked and said the ECU is gone bad and have to replace.

6. When asked more details, he informed that many Automatic cars from Hyundai especially i10 and i20 have this issue where the ECU hass gone bad. I also did my research and it is shocking to find that there are several cases like mine.

7. If Hyundai knows this issue is there why didn't they take any action?

8. Why no recalls were made? If a recall was announced, I was not informed, why? At least during the regular service they could have informed.

9. What happens if we are on the highway and suddenly this happens, it is a safety concern and highly dangerous. Would you let your family drive in such a car knowing there is a potential malfunction that is life threatening?

I urge you to fix this not only mine but for all cars that has potential malfunction.