Dear sirs/madams,
This is to inform you that i booked for a creta on 02 august 2017 and the person who dealt with me was mr prasanth of capital hyundai, block-5, sector-63, noida. The person promised me about the completion of purchase of the creta through csd meerut within 15 to 20 days of depositing the advance of rs 25, 000/- which i paid by cheque immediately. The money has been withdrawn from my account within 02 days and after that more than 01 month has passed and still there is no sign of the car. Whenever i have given him a ring, mr prasanth told me that either he is ill or he will visit or enquire meerut csd soon. It has been past 15 days since my bank loan from sbi has been passed and still the fellow wasted my time in some pretext or other. He did not even give me the proforma invoice inspite of repeated request. The bank enquired a dozen times about the proforma invoice and still there was no response from his side. Now, after past 07 days of the proforma invoice being emailed to me, mr prasanth rang me up today on 04 sep 2017 and said that the price of the car will increase as per new rule and tried to buy more time till 09 sep 2017. The way the fellow wasted my precious time is pathetic, unacceptable and lackadaisical and is totally unprofessional. I have decided to cancel my booking because i can't cough out rs 50-to-60 thousand more. I will like you to officially process my cancellation. Moreover, as it is because of a total lackadaisical attitude of your staff, ideally no penalty charges should be deducted for the cancellation of booking. As an army officer i am stunned to see such lack of commitment and the company should not keep such staffs without proper screening and should be sacked. During my conversation with mr prasanth, he was saying that cancellation would bring bad name to him. But i will like to raise the question that who will pay the extra money and why i will be considerate about not bringing upon bad name to some body who is callous, unprofessional and lies from the beginning. My customer id is - c[protected], receipt no - pr[protected]. Hope, any of you will be kind enough in a humanly way to understand my situation and do the needful as may be felt suited by you,
Regards,
Col saikat moulik,
Ministry of defence, north block, rashtrapati bhawan, delhi-110001.
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