Hyundai Motor India — Harresment in regards to Refund on Creta Pre-Booking Cancellation.

Address: Thane, Maharashtra

Hi Team, I did a pre-launch booking of Creta from the Mithila Hyundai situated at Mira Road (East), sales person named Rohan attended me for the details of pre-booking. At the time of Booking, I enquired about the cancellation and refund process too, which I was said that Refund is done in 7days and maximum of 10 working days. I have already faced refund issue with Mithila for my previous family car, 2.5 yrs ago, when I buied Fluidic Verna. Which I ignored, due to ignorant behavior from Mithila Hyundai. I was happy with the car though, so I didn’t focused on the Refunds which was around 13K at that time. After the launch of creta, I found that it’s high for my budget and would have to cancel the booking, which I did nearly in 3-4days of launch. I submitted the documents for Cancellation along with reason to cancel the pre-booking, on 27th July 2015 to the same Sales person named Rohan. He accepted the documents and I asked incase he requires anything else than my writing for Cancellation, which he confirmed that this would be all and processing would complete in max 10days. After a day at night around 09:30, Rohan messaged me on What’s App saying that I have to submit a Cancel cheque in order to process the cancellation. I asked him to get it collected from my home, which is just 10mins from Mithila Hyundai Showroom. He strictly denied and said that I have to give the cheque and it’s my duty and they don’t have any pickup boys at showroom. This is such irony, at booking he said that he can get the Booking amount cheque picked up from where ever I say in Mumbai and while picking up the cancel cheque for refund it’s “not possible” was the answer. I been working in an IT firm in Airoli which is nearly 60kms up and down with nearly 4hrs of travel, leave 09:15 AM from home and at night reach 10:00-10:30 PM. It was really difficult for me to personally hand over the cancel cheque, I requested him other day which he didn’t even cared to answer over phone. At last I had to trouble my Daddy which is a Senior Citizen, as I am was threatened that the more I delay more delay would be Refund. My father gave Cancel cheque to Finance desk guy in Mithila Hyundai named Rakshhit, he accepted all the documents and gave the Xerox of the receipts he took back from me. My father co-ordinated via phone at that moment and Rakshhit also confirmed about Refund in 10days. It was 29th July’2015. After 10 days I followed up on the status of the same and came to know that it might take a day or two more, which I accepted and waited. I called n number of times to Rohan & Rakshhit after 2days, they are just not giving the correct answers. Finally I decided to go showroom on 13th Aug’2015 which is already 18days after cancellation done, I had to take a half day leave from Office and reach Mithila in time. I reached by 08:45-09:00 and the other customer care & sales persons informed me that Rakshhit & Rohan has left for the day. I made them call Rakshhit and get a status on the Refund, which he confirmed that on Saturday dated 15th Aug’2015, he would send the Refund amount Cheque in my favor to my home directly. I accepted and told him this would be final date that he has given and I would not call him until Sunday, as I was out of town from Friday to Sunday for personal reasons. I called up Sunday 16th Aug’2015, Rakshhit didn’t answer the call, as there was no refund Cheque received at Home. On Monday morning I again called Rakshhit for the status and told him I am coming to Showroom to meet him personally and to know the reason for such delay. Once again, I had to take a half day leave from Office and reach Mithila in time. After reaching Mithila showroom on Monday 17th Aug’2015, I was shocked with the reason of delay Rakshhit gave me. He said “The owner of the Mithila is out of Town and hence there is no one to Sign the Refund cheque of amount 11000/- for me.” I am shocked to know that a cheque of 11000/- is not sign since 22days because the owner is not in town and such amount of 11000/- is to be signed by the owner. However, that is not my problem as I didn’t gave the cheque to the Mithila Owner directly in hand. So I said I need my cheque today. An Senior Sales person named Khulwant Singh attended me after that confirming the reason for delay and he gave me a confirmation of Refund to be directly transferred to my Account by same week Thursday date 20th Aug’2015. Today is 21st Aug’2015 and still there is no Refund payment done nor there is any calls or updates from Mithila. I am trying to connect Rohan, Rakshhit & Kulwant at showroom and surprisingly all the 3 sales person are on leave. The reception guy also informed there is no Senior Sales person nor any customer care guy nor any Finance team person to attend my issue. Today it is 26th day for the cancellation and no refund yet completed. I am raising this Complaint to your forum for not only quick solution but for the compensation also for the loss on my personal expenditures which has been done for your pathetic service. I am already a old customer of Hyundai with a Fluidic verna, which was my First Family Car, I hope you understand the importance of such car for an individual. Hence, planned for another Hyundai Car for my family. But Creta was expensive and out of budget for me and hence was looking for other Hyundai options. However, with such bad experience to me, it’s giving me a back step for another Hyundai car and change my preferred brand from Hyundai to any other brand. I am not sure, how fast you can expedite this but the loss I have faced is forcing me to fill a Consumer forum case against Hyundai and request for compensation. I have all the conversations, documentations, phone calls etc. for evidence and if the issue is not sorted with compensation, i would need to take necessary steps and use all these evidences against as there has been FALSE COMMITEMENT & MIS_LEADING, INCORRECT INFORMATION GIVEN TO CUSTOMERS ABOUT THE PROCESS. Thanks, Abhishek