Hyundai Motor India — hyundai creta (major problem in new vehicle)

Address: Gautam Buddh Nagar, Uttar Pradesh, 201031

We purchased hyundai creta up16 bl 0830 in january 2017 from capital hyundai showroom in noida. On september 12, 2017, we noticed that -

Abs light was constantly switched on
Hand break sign was constantly on
Speedometer was not working
Fuel meter was showing false reading

We rushed to capital hyundai in sector 16 noida to get it checked. After one hour of inspection, they were not able to state a diagnosis and asked us to leave the car with them for 24 hours.

On september 13, we were told there was a fault with the abs system and a part would need to be imported from chennai. This would take about 7-8 days and we could either leave the car at the service centre for this time or take it home. We were advised to not drive the car for this time period.

After regular followups and chasing the officials, we finally received an email stating that you have requested to import the part on sept 19, 2017! Full 7 days after the issue occured.

After this we have just been told it will take more time. No date has been given.

We have been incurring expenses in terms of hefty cab bills and constant inconvenience. This is not short of harassment and your officials have no answer to give. This service is abysmal and we are forced to pursue this legally to settle this.

Regards
Natasha kapoor