| Address: S.S Hyundai, Enathu, Adoor, Pathanamthitta, Kerala, Tel: 04734-212375, Pathanamthitta, Kerala, 691526 |
I had given my car for service and other jobs with S.S Hyundai, Enathu, Adoor[protected]on 21st July’19, which costs me 14K in total. I faced lot of problems after and dropped car again multiple times.( Battery water overflowing, painting have bubbles, steering vibration and pulling to left side over 70 km speed and Finally after 18 days during the drive break couldn’t apply, luckily escape from an accident, brake shoe/ pad, cylinder, fluid leaked and burned total in the rear wheel drum got complaint), due to irresponsible and careless poor service, nothing done with brake and drum parts, they need only money, no commitments to the clients, Sorry to say, to whomever We asked about this agency, no one give good remarks so far. However, the service manager(Mr Srikumar)reply reminds me the moment of finding gravity by Dr. Issac Newton, He is saying during rainy season, we are not suppose to use hand brakes, if so it gets stucks and damage cylinder parts causing fluid leak, etc. God sake, I couldn’t find Anywhr in Hyundai manual what he states above, Rubbish! If he is like this think about his subordinates. I escalated to Mr. Alex( GM services - S.S Hyundai, Kerala, [protected]) and informed as we will proceed to consumer court for the loss occured due to negligence in thorough checkups( brake unit not opened and cleaned, due to the dust inside, pad got stuck and damaged entire unit) and charged for the same which not done. Now need to replace Brake pad/Cylinder/ Fluids, etc). If any deterioration or leakage found during service, why don’t they inform owner for replacement/ feed back in handover, tht means they have not checked it. He said will get back after discuss with service team, later deliberate negligence from his side, no call back as he committed, and I said I will escalate to Hyundai and owner Mr. Sibi, In an arrogant nature he replied me, go and lodge complaint, then I think about to clear the concern. How do you feel? Seek ur attention and action, they r spoiling your brand names.
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