Hyundai Motor India — Hyundai Service Center - Chennai V3 Perungudi Poor Service

Address: Chennai, Tamil Nadu

I recently moved to Chennai with my Hyundai i10 Kappa 1.2 2009 Model. I wanted to get a full service for my car. I chose V3 Hyundai PERUNGUDI as it is near to my office. I was charged around Rs. 8500/= for the complete service which included the following: ===PARTS=== 1. Servo Lube - 300 (Main Service) 2. Engine Oil 3.5 lt. - 905 (Main Service) 3. Filter air cleaner - 185 (Main Service) 4. Filter Assy-engine oil - 82 (Main Service) 5. Liquid windshield - 18 (Main Service) 6. EDC - 1500 7. AC Disinfectant - 900 8. Guard Rear - 91 9. Cap front fog light - 25 ===LABOUR & SERVICE==== 1. Throttle body clean - 165 (Main Service) 2. Fuel Injection Cleaning - 415 (Main Service) 3. Periodic Service - 1355 (Main Service) 4. Both Rear Brake O/H - 605 (Main Service) 5. Both Front Brake - 535 (Main Service) 6. Caliper pin greasing - 340 (Main Service) 7. Rear Wheel Guard - 89 8. Wiring Harness Repair - 450 After paying all these charges when I took a look at the car, all the dust was lying on the vents, seats and door panels as if it is untouched. The service advisor started cleaning the car when i raised the point. He also told me that one of my Fuel Injector was not working due to wire cut. Along with this he also told me that there are two other expenses which is recommended: 1. Right shocker rubber fitting - approx 10, 000 2. Clutch change - approx 15, 000 I drove the car for one day and did not feel ANY change in my driving experience. The car was still making same noise, same JERKING, poor pick-up, poor mileage, noise while pressing the clutch. I got a call for feedback after 3 days and i denied giving any feedback as i was still trying to experience the car performance. After one week I took the car back with lot of disappointment. They took the car and immediately after analysing the engine with Hyundai electronic apparatus found that a different injector has stopped working. The one which they corrected was fine. They asked me to leave the car with them. After one full day, they told me that we are still not able to find the solution to the jerking, even after correcting the injector. After another day, I was told that we have corrected the issue by changing all the four SPARK PLUGS. I was given another bill of 1500 with taxes: 1. Plug Assembly SPARK - 251 2. Wiring Harness Repair - 1000 I paid the bill once again. This time the noise was less, car idling was good, pick-up is better, clutch is not making any sound and best is no jerking at all now. The whole driving experience is better as I was expecting the first time my car was serviced. I have few questions now: 1. Why was jerking not identified by them during first time??? 2. Why was a small thing like spark plug was not checked in the first time??? 3. Why have i been charged twice for wire harnessing repair and what was it done for twice??? 4. Why did it take 2 days to identify a small problem like spark plug replacement for jerking??? 5. I was told to replace the clutch without even making it better, which they did in the second time, why??? 6. Why the car cleaning as a very basic thing was not proper in the first time. And also the second time around. 6. How can i believe them about the other charges like EDC, AC disinfectant, etc. as they did not fix the basic issues which a layman could observe and they could not??? I want Hyundai to intervene here and refund me my money for the second time round and get my car inspected for all the charges I have paid to check if these things were actually repaired and the charges are appropriate as I have listed above.