| Address: Thane, Maharashtra | | Website: hyundai |
I bought a Hyundai i20 car from Ritu Hyundai - Kalyan in the year 2013. My car has been used very little during this time since it has only covered 3000 kms. Recently it started showing signs of the clutch getting stuck at odd times. Then a couple of days ago it stopped in the middle of the road three times during a day. We approached the incompetent dealer who gave invalid reasons for the cause which I'm going to request in writing. Instead they suggested they need to replace the clutch and to buy warranty. We called the Hyundai Customer Complaint number to take care of this since this is a MANUFACTURING DEFECT which IF IGNORED ENDANGERS THE LIVES OF PASSENGERS both in and out of the vehicle. The response from customer care representative (part of the complaint cell) was appalling and had no sense of responsibility. I have raised a ticket as well but they say they haven't received any complaint yet, which is ludicrous since they are either incompetent to read or their customer service application is seriously flawed.
I live outside of the country but my parents use the car in India and hence it is all the more important to me that the car that they travel is absolutely safe.
I believe the same Hyundai may respond in a more professional manner if I had raised a complaint in the place where I live. Hence I expect the same professional treatment to customer complaints throughout the world. I have seen Hyundai forums where many cars like Verna are having the same clutch problems.
If it were the US then there would be a class action but they would have pro-actively recalled the cars before such an action.
Hence I opted to register a complaint in this website so that it gets added to the existing list of complaints and may be there is some collective outcome.
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