| Address: Kolkata, West Bengal, 700091 | | Website: Mohan Motor Hyundai |
Hi, sir/mam,
Myself, pratik gupta residing at dunlop, kolkata who owns an i20 elite with registration number being“wb24ae 1440”. My car went for an accidental repair in mohan motors service centre, kolkata. On returning from the service center i realized some of the accessories from my car are missing. I consulted with my family and decided to visit the service center, when i reached there and explained the entire situation to them they checked my car and agreed that the accessories are missing and they admitted their mistake. At the same time they asked for a week’s time so that they could get back to me with a proper explanation along with a solution, i patently waited for a week however this was to no avail all i got was excuses and false assurance and commitment from them.
Finally after all the harassment i received a call from them stating that they are unable to compensate me with the original make of my missing materials and also this will take more 5 days for a solution. I am not at all ready to take some other make/ accessories installed in my car. I told them that i can provide them with the details of the place from where those materials can be get and at last if they cannot then to please compensate me the amount of those materials, i will be arranging with the invoice of those materials for the exact amount also. However nothing got resolved as of now and i really think that i have done some mistake giving my car to them for service. I am writing this email to intimate and give in your kind knowledge that this is the behavior your esteemed customers getting which may stake your company name in negative lines going forward.
I have all the documented proof which they have provided me and call recordings of the service managers.
Please look into the matter asap or else i have to take another step. I hope you will do the needful.
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Regards,
Pratik gupta
(Director)
Ternion group
Mobile:, +91 [protected], +91 [protected]
Skype id: pratik. Gupta786
Website: www.terniongroup.biz
Email: [protected]@terniones.com Was this information helpful? | 
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