Hyundai Motor India — Over charging and not resolving the issue

Complaint regarding service from metro hyundai:DL2C AM 2446 Dear Team, I haven’t got any replies from your end regarding the queries mentioned below mail…. These are new upcomings in the matter : · After two sessions of repair car was not working properly and the sign of overheating was never gone from the meter. · Since the starting we have been informed that the head work is done and car has a little bit of back compression but that won’t be creating any problem for at least[protected] km. ·Due to overheating of the engine several times after spending 25000/- rs now the car is not staring and it has been towed to the service center. · Why the insulation was not done properly as I have informed you earlier because of which the engine got overheated second time. · Now the service center people not taking the onus, that due to their lack of skills in repairing the vehicle this problem has occur. · Now they have informed that engine oil is mixing with coolant and engine work has to be done, no estimate has been given by the service center yet. Please note that I haven’t got any reply for previous mail and if the same thing occur this time as well than I would be lodging a complaint in consumer forum. Regards Kumar Gaurav Dear Team, THIS GIVES ME IMMENSE DISSATISFACTION FOR WRITING A MAIL REGARDING THE SERVICES PROVIDED BY YOUR ATHOURIZED SERVICE CENTER(METRO HYUNDAI:OKHLA PHASE 1): Sir i am using Hyundai i10 Since year 2010 and always got serviced the same from authorized service center only (earlier it was with MGF automobile service center and now with Metro Hyundai) Vehicle details are mentioned below: DL 2C AM 2446 VIN NO. MALAN 51 CLAM 802143 Despite of getting regular service done i had overheating of my car on19/07/2015 while I was going to gurgaon, I stopped my car there itself and it was towed away from their only to service center . Metro automobiles Okhla phase 1 New delhi.. When the car reached service center than they have informed me its just leakage of coolant and it would be repaired within one or two days and it would be costing around 10 thousand to repair my car... Question no. 1: My first question is why my car had a problem of overheating due to leakage when it was serviced regularly without any delays? That means as a customer we should not believe in your services….. After repair they made bill of 25000.. and said that the head of car was repaired that lead to increased bill... Question no. 2: Why the bill charged more than estimate provided to me? Question no.3:why were not a single part changed by the service center guys were returned to me, is this not your policy to return the old parts to the customer? After 8 days My car was delivered on 27/07/15 On 29/07/15 after about 10 km of driving there was again the leakage of coolant from the car which against causes the overheating... Question 4: After charging amount of Rs 25000 thousand why the same problem occurred again in just 10 days? Question 5: If there was such a problem than why the hell car was delivered to me? Question no. 6: Every time when the car is getting overheated than it is effecting the efficiency and performance of the engine, who is responsible for the same? It seems as if metro automobiles is overcharging it's Customer's and then also customer are not getting services as per standard of Hyundai. And I had the worst service experience with metro Hyundai .. I am attaching the pictures taken on 29/07/15 of my car with Copy of bill. Kindly review the matter and send some genuine person from your end to check the car status. I am fed up with the metro Hyundai guys because they treat their customer very arrogantly. I would move to consumer court as well as to CCIL if I would feel that I am not getting any genuine response from the customer care team Hyundai. Looking for a positive response from Hyundai team.