| Address: Gautam Buddh Nagar, Uttar Pradesh |
I am totally disappointed with the customer experience of a world class company like hyundai motors and hence writing this complaint
note.
I visited Capital Hyundai showroom in Sector 63 Noida on 30th December 2014.
Mr. Ashwani Azad was the sales person in charge who consulted me. I also contaced Mr Gaurav Sharma (AGM sales).
My car is still in warranty period.
Issues that I have faced with Capital Hyundai :-
- Wrong Number plate - instead of sub-number "BA", they attached a number plate having sub-number as "AB" - which I got to know
later when police caught me.
- Capital Hyundai say - before you come give us a call in advance - but now whenever I call they never pick up the call.
- I have faced issues in left front window of of Hyundai Accent, no one attended me on 30th December - no one there knows whether
its covered under warranty or not ?
- I reached showroom at 2:30 pm and I was clueless till 5:30 pm.
- At last at 5:30 pm they said its not covered under warranty - when I further inquired they said their warranty incharge executive
has not come, so I will have to come tomorrow again to check if its covered under warranty.
- If warranty thing is so unknown to the company then how come customers will be able to know the intricate details. These things
should be crystal clear.
- Everyone was telling me different approx price to fix the issue - employess/workers are so clueless
- When I told them to fix the issue and I will bear the cost, they said its too late as its 5:30 pm, so it cant be fixed.
- The behaviour of the staff was so ignorant and they never bothered to take the issue seriously. Was this information helpful? | 
