This is with regards to my current Hyundai vehicle -Hyundai Venue having registration number MH-02 FJ -4579.(VIN -MALFC81BLLM121726).This vehicle was purchased in the month of August in 2020.
I have now faced this exact same issue with my vehicle for the second time where the car has broken down on the highway.
There seems to be an issue with the clutch of this vehicle as in both the cases the clutch pedal just gave away and i was forced to push my car to the side of the road during high traffic hours.
When this happened the first time - In the month of October, the service assistant(Bronson Fernandes -Vasai Workshop) explained to me that there is an issue with the master cylinder of the clutch and it was replaced. However, yesterday I faced the same issue and i had to get in touch with the Hyundai tow service to tow my car to the closest workshop.
This has been a great inconvenience and also was a very risky situation as the car broke down while driving on the highway.I had my family present with me during both these incidents and this situation could have led to a horrible accident in either of the scenarios.
Me and my family trust Hyundai as we had a wonderful experience with out previous car - Hyundai i10(2010) and when we decided to buy a new car we went ahead with the Venue expecting to receive the same wonderful experience and support from Hyundai, but i am very sorry to say that we have had a very horrible experience with this brand new car which is not even 2 years old.
I would please request you to look into this issue on priority and do the needful.
I do not belive that the issue will be resolved by replacing the master cylinder as that was done in October but the issue still persists. This issue really needs to be resolved by the earliest as using the car with the occurrence of this happening again is a very hazardous situation.
My contact details are as stated below :
Name : Armando Dsouza
Mobile Number : [protected]
Email id :armandodsouza.[protected]@gmail.com
Communication Address : Christie House 38-E, Dr.Peter Dias Road, Bandra West, Mumbai.
Pin Code -400050.
Feel free to reach out to me to discuss this issue or if you require any further details.
Regards,
Armando Dsouza.
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