| Address: 401107 | | Website: www.mithilagroup.in |
Dear sir / madam,
I had booked a hyundai ascent on 16th november, 2016 with mithila motors at mira road branch in the name of saifi tours and travels.in the month of february, i tried calling and visited your showroom for the cancellation of the same due to financial difficulties, howevere everytime i was assured that the sales and bank manager is looking into this and was assured by one ms. Vinaya lava, the crm of mithila hyundai.
Ms. Alva was very assuring and informed me that she will speak to her senior mr. Saini and mr. Mishra and this went on till april, when finally i wrote an email on 27th april, 2017 asking for the refund of my monies. I even agreed for deduction of my cancellation charges, however it was not agreed and i was not returned a single penny towards my advance to the company.
I had also informed in all my emails that i had lost the original receipt and to consider it as a onetime goodwill gesture and refund my amount and it was also acknowledged via a signature and stamp of ms alva dated 13th may, 2017 which i have attached for your reference.
Thereafter ms alva resigned and every time to my shock and surprise a new manager or executive is present and they have been constantly ignoring my queries.
A few days back, i spoke to mario john fernandes, who assured us that he will refund my money as i needed it urgently for a medical emergency, however after a week, he informed me that the board and higher management is not ready to refund my money back.
It is extremely sad that after assurances i am let down and a huge company like hyundai is keeping my money.
Request you to kindly refund my money as there is no single window i can approach and i will be grateful if you can help.
Regards
Mohd saifi naqvi
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