[Resolved] Hyundai Motor India — regarding knocking and replacement of new verna 2017

amenjas

from Chandigarh, Chandigarh

Sep 17, 2017

Address: Panchkula, Haryana, 134112

New gen verna 2017- vin malc841dmhm013315

To
Hyundai

I was a proud owner of hyundai cars and i am already having self driven hyundai i20 manual model 2010 december (Pb65m 0020) registered with sukhjinder kaur (My wife) and another hyundai creta 2014 september (Hr03t4751) registered with amandeep jassi (Me). Considering the performance of these cars i booked both auto and manual variant of new gen verna for 25000+25000rs, almost 25 days before launch because i was having faith in hyundai performance since 2010 and especially in hyundai engine low noise. When car launched on 22 august i requested the berkeley and ultimate for test drive of automatic variant but as told by sales person mr. Harpreet and sales manager mr. Gaurav of berkeley, "demo car for diesel automatic variant is not available as hyundai don't send automatic variants for demo car". But before the launch of car they asked me to test drive creta petrol auto variant that too in stockyard only and i was assured that the diesel engine of creta, manual variant of verna and auto variant engine is same and no need to worry. Even i was also having faith in hyundai that at least hyundai engines are pretty silent at all revs as i am already driving creta since last 2yrs and i20 since last 7yrs. But when i got the delivery of vehicle on 1 september at 7:00pm i immediately noticed the knocking sound from engine while i was driving home. I thought its due to low fuel as sales team told me that car is on low fuel. Then i got my tank full but car sounds the same. Next morning i informed the harpreet sales person and gaurav that car has knocking issue and they told to me drive and we will look into it. I thought car is new and its due to that only but this sound persists. Then car was taken to berkeley on 7/9/17 and mr jaspreet was called to check the car. He told me that this is normal sound of engine and we checked the other car near stockyard which is very short road.in that car sound was not much annoying. As he was senior technician then why he had to compare the sound of car with other car.in his mind he must have noticed the car noise but didn't wanted to utter about that. But i was not satisfied with that because there demo car is pretty silent and even my 7 yrs old i20 and 2 yrs old creta are pretty silent. This similar problem was seen in my i20 3-4 yrs back and was rectified by hyundai by changing injectors.

Complaint was again registered on 11/9/17 and 12/9/17 and car was handed over to berkeley and they asked me to take the car back and were trying to deliver it without doing anything positive. But i refused to take the car back and car was with them till 16/9/17. Yesterday on 16/9/19, i took the car at 6:30pm as i was assured by service manager mr manjit and berkeley gm that we are working on this and u just drive the car back home. At that time i made note on delivery form that car will be returned to u on 17/9/17. Today on 17/9/17, i went to ultimate hyundai as suggested by hyundai customer care few days back and showed it to mr mann singh over there and he immediately noticed the issue of knocking and he told me this issue will be covered under warranty and asked me to meet mr paramjeet singh. Paramjeet singh over there assured me that this problem is due to injectors and advised me to better contact berkeley, from whom u have bought the car and then i returned the car to berkeley today morning. I told mr?? Ranbir about above talk with ultimate hyundai and they are telling that this noise is not normal. Then they started calling ultimate hyundai, to be silent about this matter. Ranbir called them in front of me while roaming around here and there and he told me that ultimate hyundai service team is coming here in berkeley. I went back home. Then in evening i got call from ultimate hyundai paramjeet singh that ur car perfectly alright. (Berkeley ranbir singh must have given my number bcoz i didn't dropped my number over there in ultimate hyundai neither vin number or temporary number). I went back again to berkeley in evening at around 5:30 pm and asked service manager about the visit of service team o[censored]ltimate hyundai in berkeley. He told me that they have not come. Berkeley and ultimate hyundai is making fun of me and now they have bind their hands together and they have made one decision that there is no issue in car and this sound is normal in automatics and these automatics are more noisy than manual ones. Now they are telling me that to stop comparing automatic and manual engines although engines are same which they assured me before taking delivery.

If hyundai could have given me option to test drive the auto variant which they refused at that time, as hyundai don't send automatics for test drive, then i could have opted for manual which is far cheaper than this.

Ultimate hyundai have noticed the knocking sound of car at first drive only and now they are denying it, so on that basis i want the replacement of car and if this problem is seen in all automatics then replace with manual variant

Regards
Amandeep jassi
Mob - [protected]
House no -1461, sec-4
Panchkula

Correspondence address
House no. 1065, sec -5
Panchkula

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Sep 23, 2017

Complaint marked as Resolved

Nothing has been done New Gen verna 2017 VIN : MALC841DMHM013315 Dated 22/9/2017 Sir This is to inform that i had meeting with Mr Gaurav (RPSM) ; Mr. Abhinav Narula and Mr Manjit Singh ( service Manager of Berkeley). My concern is about engine noise at particular lower RPMs 1500-2000rpm. He was trying to convince me about the engine growl which usually automatics do just before the auto gear shift .Growl is good sound which we usually love to hear. But my car does “knock knock sound” even if we keep the car at particular rpm which not even a single car does as far as i know. At particular fixed rpm ; engine, torque converter and transmission are in sync and there should not be any noise and they are in kind of locked state. Hyundai appointed that guy for meeting with me, who have not even tried to test drove this auto or manual hyundai car before meeting me. After meeting he is telling me that he will drive the car and will see. This issue was reported to Berkeley within 12 hrs after taking delivery including night hours. I know that u will not accept this issue because its newly launched car and u don’t want to be in news by saying that this new car got issue on day 1. I will stop posting facebook comments if you are considering it to replace the car. You have not satisfied ur loyalist 7yr old customer inspite of spending 12.6 lakh on ur so called premium car. Why u people don’t understand one simple thing, i booked my car with u almost 25 days before launch expecting good product and performance because i was having high hopes and good faith in hyundai. We are already having 3 hyundai products costing 29lakhs + 12.60 lakh (new verna) with total cost of more than 40 lakhs. Even yesterday also, before meeting at Berkeley chd, we were planning for new elite i20 for my sis-in-law. Plan the meeting if u are considering to replace the car otherwise these complaints will go on social media, through mails and in person. Your product has created so much noise in our family too and affecting everyone and including mine health also. No peace of mind. U didn’t let me test drove the vehicle because hyundai don’t offer this for automatics which i was requesting again and again at that time. But i booked the car bcoz i was having faith in ur cars and ur cars are usually good . Now hyundai is giving me option that we can keep the car in “used car” and u have to suffer the loss of depriciation . Why hyundai why?????? Why me??? . Kindy replace the car . This is what i want . Car is still with dealers and dealers are not allowed to use it as test drive vehicle for other people. Hyundai will be held responsible if any damage occurs. Amandeep jassi 9855784687 House no 1461 Sec-4 Panchkula Correspondence address House no 1065 Sec-4 Panchkula

Sep 23, 2017

Updated by amenjas New Gen verna 2017
VIN : MALC841DMHM013315
Dated 22/9/2017

Sir

This is to inform that i had meeting with Mr Gaurav (RPSM) ; Mr. Abhinav Narula and Mr Manjit Singh ( service Manager of Berkeley). My concern is about engine noise at particular lower RPMs[protected]rpm. He was trying to convince me about the engine growl which usually automatics do just before the auto gear shift .Growl is good sound which we usually love to hear. But my car does “knock knock sound” even if we keep the car at particular rpm which not even a single car does as far as i know. At particular fixed rpm ; engine, torque converter and transmission are in sync and there should not be any noise and they are in kind of locked state. Hyundai appointed that guy for meeting with me, who have not even tried to test drove this auto or manual hyundai car before meeting me. After meeting he is telling me that he will drive the car and will see. This issue was reported to Berkeley within 12 hrs after taking delivery including night hours. I know that u will not accept this issue because its newly launched car and u don’t want to be in news by saying that this new car got issue on day 1. I will stop posting facebook comments if you are considering it to replace the car. You have not satisfied ur loyalist 7yr old customer inspite of spending 12.6 lakh on ur so called premium car. Why u people don’t understand one simple thing, i booked my car with u almost 25 days before launch expecting good product and performance because i was having high hopes and good faith in hyundai. We are already having 3 hyundai products costing 29lakhs + 12.60 lakh (new verna) with total cost of more than 40 lakhs. Even yesterday also, before meeting at Berkeley chd, we were planning for new elite i20 for my sis-in-law. Plan the meeting i[censored] are considering to replace the car otherwise these complaints will go on social media, through mails and in person. Your product has created so much noise in our family too and affecting everyone and including mine health also. No peace of mind. U didn’t let me test drove the vehicle because hyundai don’t offer this for automatics which i was requesting again and again at that time. But i booked the car bcoz i was having faith in ur cars and ur cars are usually good . Now hyundai is giving me option that we can keep the car in “used car” and u have to suffer the loss of depriciation . Why hyundai why?????? Why me??? .

Kindy replace the car . This is what i want . Car is still with dealers and dealers are not allowed to use it as test drive vehicle for other people. Hyundai will be held responsible if any damage occurs.

Amandeep jassi
[protected]
House no 1461
Sec-4
Panchkula

Correspondence address
House no 1065
Sec-4
Panchkula