Hyundai Motor India — `repeated failure of steering eps system motor

Address: 403703

Website: Consumer Complaint

I have purchased hyundai brand i 20 sportz car on 09.11.2011 from recognized hyundai dealer from goa motor pvt ltd, verna, goa. From the date of purchase, steering eps (Mdps) (Electronic power system) are repeat failed (1st on 16.01.11, 2nd 27.06.15 & 3rd 10.08.17), all failed within the period 1, 1 1/2 and 2 years from the date of replacement/repair. The steering got hard/jam unable to drive. I have submitted my letter of grievances with the dealer to find out the actual root cause of repeat failure of systems or fact find for this defect with hyundai motor india ltd. No action or responsibility has been taken by hyundai or any afford is made to resolve such a high risk & sensitive issue which is involved with big threat to safety and life. Again on 10.08.2017, after two years system failed for third time and presently car is given to goa motor pvt ltd, at verna goa. This time i have put my second letter of grievances and requested hyundai through dealer for fact finding the root cause of defect considering the human life & safety. Purchaser buy car with hard earn money for family, comfort and to enjoy and not to put somebody life in danger along with family. As per the finding on purchaser views on website is concerned, it is found this defect been occurred in hyundai a since birth mean production/manufacturing defect which hyundai has not resolved. Therefore as far as life & safety is concerned and been very a reputed company should take as very high responsibility and resolved this sensitive defect with guarantee & permanently to prevent any untoward incident happen with loss of life due to above otherwise it should be treated as murder not accident and hyundai motor india ltd should hold the responsibly for loss of life & property with full payment value amount to losses. I hope hyundai such a reputed car manufacturing unit should seriously and with due responsibility look into the matter considering the valuable life of the car occupant and on the road.