1. This is to bring to your notice that i purchased a hyundai i20 magna bsiv (Chassis no-malbb51bldm578406*f & engine no-g4ladm090494) through berkley hyundai panchkula vide invoice no-h2013p00538 dated 31 jul 2013.
2. I have been regularly getting my vehicle serviced (Both free and paid) as per the prescribed schedule from the authorized dealers (Berkley hyundai panchkula). It is a sparingly used vehicle which has run just 12000 kms in the last four (04) years.
3. The last scheduled service was carried out on 22 jul 2017 wherein the vehicle was found fit in all respect including its air conditioner. However, on 12 sep 2017, the air conditioner of the car stopped functioning abruptly. Consequently, the car was taken to the authorized service station (Berkley hyundai panchkula) on 13 sep 2017 where the air conditioning system was checked and it was found that the compressor had gone defective. It was suggested by the service centre that the compressor needed replacement. It was further mentioned that the cost of replacement (Rs.20, 000/- approx.) and labour charges are to be borne by the owner. Further, it was clarified by the insurance company that replacement of this major component is not covered under insurance.
4. I would like to reiterate that there has been no history of any major/ minor accident with regards to this vehicle. Therefore, since it is a premature failure of the compressor despite having followed all the laid down norms, it is apparent that it is a manufacturing defect. May i request your personal intervention into the matter and get the component replaced at the company cost. Was this information helpful? | 
