On 04/08/2022, my car i20 elite 2016, reg no. NL 07H1313, was taken to saraighat Hyundai service centre, Nalbari Assam for problem with ignition, ie, car ignition often missed since the last 2 weeks. The car was in good and running condition while taken to service centre. Infact the car was serviced at the same service centre just a week ago.
Then after 3 or 4 hours in the same afternoon, I was informed over phone that my car engine broke down, and car won't start or move. On hearing, I was shock and straight away went to the service centre. On reaching I found the entire engine oil burst out from the cylinder block, and the car won't even start.
Now the question is, how could my car which was inside the service centre suddenly broke down with such major issues?
My problem was with the ignition, then how's the engine relate to the car's ignition?
Why don't the service centre accept their fault and trying to hide the real issue?
Why is the service centre denying to show me the cctv footage?
The service centre are not responding to my request and forcing me to repair at my own cost or else take away the car from the centre.
Now, iam not going to believe those distorted justifications or excuses from the service centre, I need proper answer and they should repair the car within a day or two without any cost incurred, failing which the issue will be escalated to concerned departments.
So, this is my humble request as a customer to give me a soothing solution at the earliest time possible.
Regards.
M. Kithan
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