Dear sir
As you are well aware the recent floods in kerala had a devastating effect on life and property in the state. I’m an unfortunate victim of the recent floods that ravaged the state.
I’m the owner of hyundai i10 magna 2013 model, reg no. Kl 63 a 7850. My vehicle was partly submerged in the flood. I approached the hyundai auto dealer vtj hyundai kerala to check the car and attend to the urgent repairs. The hyundai auto dealer vtj hyundai kerala did not even have a ‘tow truck’ to take the vehicle from my house to the workshop. I had to pay an amount of rs. 5, 000 to a private contractor to take my car to their workshop on 30/8/2018. I have been to the workshop at vytila which is 35 kilometers away from my residence on five occasions to enquire about the repairs to my vehicle.
Though i have asked the personal there to do the urgent repairs to make my vehicle to make it road worthy, they are bent on making me pay a huge bill for the service. I’m sure hyundai vehicles are not made with such inferior materials that a flood can destroy the vehicle’s interiors so easily. As i’m financially weakened with the recent floods which have swept away everything in my house, i have asked the workshop personal to attend to only the urgent repairs without totally removing/replacing the expensive parts.
When the work on my vehicle had not started even after many days, i informed them that i would take it away to a private workshop which would have completed the work with 10 days. They asked me to give a letter in writing stating that the repairs can be carried out on my own risk.
Did i buy a hyundai i10 car to get this type of substandard and indifferent treatment?
Can a company like hyundai allow such dealers who are exploiting the situation to carry on with their affairs without any checks and control?
Many car owners are struggling to get on their feet and get things moving and this is the right time for a company like hyundai to step in and prevent such daylight robbery from being committed.
My car is still in the workshop and i don’t know when i‘ll get it back. Can you do something about it?
Regards
J. Sebastian poonolly
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