TO HYUNDAI AND 3M CAR SERVICE
HORRIBLE CASE OF SERVICE
Sir, Madam,
hello Vikram Dabholkar here from pune car registration number MH12 NE 0576, CAR HYUNDAI VERNA ( as i am TOYOTA INNOVA user have seen the difference)
HAVE ATTACHED ALL DOCUMENTS PLEASE CHECK,
THE 1ST FREE SERVICE ALSO I WAS DISAPPOINTED AND NOW AGAIN.
SO THE ISSUE
from the day i have purchased this car, have experienced bad to worst service, commitment failure, service issues.
last month my car met with a small accident, front bumper cracked and there were some eggs on sit which broke and fell on the sits and floor.
i went to SINGH HYUNDAI wagholi, told them all issue bumper repair, cover it in insurance, and clean interior, they told me 2400 /- i agreed.
had told them to remove sits, remove the mat as for dent n paint they said it will take 5 to 6 days i agreed.
it took them 6 days nobody followed up, when i called they say ya the car is done you can take it, i go to collect the car and the 1st thing i see bumper color mismatch,
i ask the adviser Mr.Nilesh Jagtap - [protected], Manager Mr.Altaf Nadaf - [protected], Mr.Sandeep - [protected]. they all said its fresh color just painted thats why its looking like mismatch, company paints are different and we have to make a color our self's, this i heard for the 1st time in my life.the manager mr altaf says one of the car from company they have sent is with body color different and bumper color different, i guess a manager saying this is spoiling your company repo,
after i long argument they will pick car on 2nd jan again and will match it properly.said ok.but they should not have given me so many illogical reason,
hopefully when they picked on 2nd and return the car to me today i found the color was matched.
then comes the cleaning and washing part, after so much discussion and had told them the car will be here for so many days so you can remove the sits, remove mat wash it,
bcoz it was smelling dirty due to eggs broke in it, 3m car wash head come and says its not possible we cant wash this car, lets see will try, its not possible,
then after all discussion they tell me 90% of the smell will go, when i bought the car home, and parked it, morning when sit the same smell nothing had been changed, just coz they have kept glasses down when they gave me the car i felt the smell is gone, also had shown what all parts are ti be cleaned, when i call them up they say will do it when we will pick car for bumper paint work, said ok, now they picked my car on 3rd and still the cleaning is not done.had also sent the images when i had picked the car,
specially had sent coz the sit belts were dirty, the floor was dirty, the ac blower were dirty.the usb port section was dirty, and smell still there,
i am specially writing this mail bcoz have used many other company cars but this the worst service i ever got and thats from HYUNDAI,
ALSO THE SERVICE CHARGES FOR FREE SERVICE IS HIGH IN THIS WORKSHOP,
IT COST ME TOTAL 4000 SOME THING FOR SERVICE WHERE AS MY INNOVA NEEDS THIS AMOUNT FOR PAID SERVICE.
REALLY UPSET AND REGRET WHY DID I GO FOR HYUNDAI WHEN TILL LAST MOMENT WAS GOING FOR CHERVOLET CRUZE.
i really would suggest plz check or learn from TOYOTA HOW SERVICE HAS TO BE DONE,
I GUESS HYUNDAI REALLY HAS UNWANTED PEOPLE WHO DONT HAVE ANY IDEA ABOUT SERVICE,
I HOPE YOU READ THE FULL MAIL AND WORK ON THE ISSUES.
THANK YOU
--
Best Regards,
Vikram Dabholkar,
Official Representative for
RUPANI, HAMPARA, SWADESHI FOOTWEAR BRANDS
REGION MAHARASHTRA
UNITED ENTERPRISES
Viman Nagar, Pune.
[protected]
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