| Address: New Delhi, Delhi, 110020 |
Dear sir, i regret to inform you that while visiting to koncept hyundai on 10 september 2017 for general check up and front brake pad replacement of my accent dl3cbq3453, i handed over my car to your service manager mr suraj and got confirmation about my music system fitted in car. When i received my car back, the main knob of my music system was disappeared. When i alarmed the bell, mr suraj told me that it may be sucked by the vaccum machine and i have not to worry about it, on my next visit, it will be traced and fitted back. Mr suraj told me that everything was correct till the car handed over for work. But now in spite of several phone calls to mr suraj and also to the koncept hyundai, nothing has been done. Without the knob of the system, i am unable to use this. I went to so many showrooms of music system to get another knob, if possible, but the sellars told me that the knob can not be found on any price, i have to purchase again a new music set. Now i am affirmed that somebody intentionally stollen the part, hence now i request you to look into the matter and solve it immediately. Either provide me the original knob of the music system or replace with a new pioneer only original music system at the earliest, failing which i will launch the complain with hyundai, south korea and with government of india consumer affair department. Thanks.
Manoj kumar baranwal
A-82, 2nd floor, rs, dayal bagh colony,
Surajkund, sector-39, faridabad (Haryana)-121009
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