Hyundai Motor India — total engine failure

Address: Thiruvananthapuram, Kerala, 695004

I have been using hyundai fluidic verna sx (Diesel) for the last 5 years (From august, 2012 onwards). As instructed by hyundai the car has been under periodic service and maintenance by hyundai dealer popular hyundai, vytilla, kochi, kerala. On august 26, 2017 i experienced smoke and sound coming from the engine and the vehicle has brought to the popular hyundai vytilla, kochi service centre. I have been told that a piece of my engine has come out due to unknown reasons. The incident was reported to hyundai by the dealer and has undergone different tests on the following days. The findings was that the problem has caused due to the malfunction of fuel injection system which led to over injection of fuel and breakage of the connection rod which pushed out a piece of the engine. Now the dealer has informed me that the malfunction in injection system was due to bad fuel that i don’t accept. So they are telling me that my engine broke due to bad fuel after 5 days of last fuel filling. The incident took place on august 26 and the last day i filled fuel was on august 21 and the vehicle has travelled more than 130kms. The estimated amount to fix the vehicle is around 3.5 lakhs. I have not understood how a total failure of engine occurs to my vehicle due to fuel conditions. Please consider this as a serious issue and make necessary arrangements to solve this problem. Now the vehicle is in possession of popular hyundai vytilla, kochi, kerala. My car number is kl 01 bh 1181
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