Hyundai Motor India — unpleasant experience with srishti hyundai, rohtak, haryana, india services and inconvenience caused

Address: Rohtak, Haryana

Respected sir/madam,

I am dr jitendra wadhwani, a victim customer of hyundai. I have a grand i10, asta 2014 model car (Registration no: hr12y3474) which got damaged in an accident on[protected] in rohtak, haryana, india. I have my vehicle insured from hdfc ergo with zero depreciation policy. I reached at srishti hyndai workshop in rohtak with my vehicle. I was attended there by service advisor sunil, who inspected my vehicle for the damage and told me that repair will be done for the damaged rear door and rear bumper after inspection by officer of hdfc ergo and promised me to deliver my vehicle by[protected] and got my signature at 2 places (One of which stating "i hereby certify that the repairs have been carried out to my entire satisfaction"). I opposed signing this column but he told me that "this is the way we carry out work here". I had no option left but to sign the certification that i was not sure of.
Up till[protected] i did not receive any call from hyundai service advisor. I called him out of worry regarding status of my vehicle but i was told that "work has still not been done and some things are pending". On 14-09-17 i got a call from service advisor sunil that there had been an accident in srishti hyundai workshop on[protected], in which around 4 vehicles caught fire along with rear door and bumper of my vehicle which was allegedly kept in workshop for painting. This was the time when my experience with srishti hyundai started worsening. For the next six days there was no follow up call from srishti hyundai, and service advisor sunil was also not picking up by call. Such a shameful behavior was not expected from brand like hyundai, who promises so much about customer’s convenience and comfort. By this attitude of the service providers, i began to panic even more. I went to the srishti hyundai workshop for the follow up of my vehicle but did not get any promising answer. The service advisor sunil refused to promise any date in near future for delivery of my own vehicle. He gave me reason that "srishti hyundai insurance company's (New india insurance) inspection and approval is pending, so he will not get my vehicle repaired till then". He gave me assurance that till[protected] all the formalities will be done and he will call me very soon in this matter. On[protected] after no response and continued harassment, i called sunil, but he kept his phone on switched off mode for whole day. I called another service advisor "arun" who was also aware of the whole incident. Arun like other false promises from hyundai, promised to call me in 2 days regarding the updates on repair of my vehicle, but as per the nature of hyundai i did not receive any call from him too. Today it is been about more than 3 weeks, and my vehicle is under arrest of srishti hyundai, rohtak who has burnt it too. I have only one vehicle which is not with me because of irresponsible and negligent behavior of srishti hyundai and its employees towards the customers of hyundai. I face so much difficulty in travelling for my job because of srishti hyundai. They have not even offered me a replacement vehicle meanwhile as a condolence to what they have made me go through. It’s very painful for me to say that “i should have never ever trusted hyundai brand” as its true face is now in front of me filled with lots of false promises regarding customer services.

I kindly request you to look in to this matter, as it’s not me alone in this agony. Many customers are facing problems because of this attitude of srishti hyundai, rohtak, haryana, india.
For your ready reference i have attached copy of receipt i got while handing over the vehicle at srishti hyundai, rohtak on 04-09-17

Regards,

Dr jitendra wadhwani

Owner of grand i10 asta (2014)

Reg no: hr12y3474

Ph: [protected]