| Address: 832108 | | Website: www.hyundai.com/in |
This mail was also sent to their email id but didn't received any reply
[protected]@hmil.net
Dear sir/madam,
My name is mr. Heman mehta i had purchased a xcent xs dtvt model on 05/09/2017 in the name of m/s vogue from your dealer in jamshedpur fairdeal hyundai/bistupur/adityapur jamshedpur and vin no :- mala841clhm272632 contact no [protected]
Problems with my vehicle
1. The power windows buttons, side mirror buttons light up and down buttons lights are not working the same thing i observed when i took the car delivery same day in the night time i observed it the very next day i went to hyundai showroom bistupur and saw a new car in which the same model features were available and i complained about it to some sales man and that day was sunday so the person who delivered the vehicle to us told us that he/she will send the person to my home tomorrow morning so very next day one lady i dont remember the name and one person came and i told them about the complaint that time they told us that there must be some fuse cut off so when you send the car for 1st free service your problem will be solved so again i asked are you sure this problem will be solved he/she told sir this is a very small issue it will 100% will be solved, and then they went back. Now today i went to the service center i told them about the problem they told us that this feature is not available in your model and then i called up the customer care and lodged a complaint and the customer care persons, took the line to local service centre and miss komal called me to the service centre and she sent me to general manager mr. Hazra he also told me that your problem cant be solved because this feature is not available in your car.
So this issue is not resolved.
2. My car dont have auto lock facility this is a standard safety feature when the car gets moving it should automatically get locked when the car has taken on some speed, i asked the same thing to the salesman i got the answer this feature is not available in your car.
So this issue is also not resolved.
So i have kept the car in your service center i was going to take the car today but i wont take the car if the facility which was commited to us is not given
I think so we are fooled by purchasing a hyundai car,
I know hyundai has lakhs of customer but i will tell you if a customer is not satisfied he will never buy a hyundai car again.
Please resolve our issue as soon as possible. Was this information helpful? | 
