| Address: 198, Polaris Mall , Surat | | Website: ibisfab.com |
I ordered a linen saree from ibisfab.com which had the following name on this website:
Entrancing Grey Colored Festive Wear Pure Linen Designer Saree.
Ibisfab.com shipped me the wrong product . When I requested for return to be replaced by what i had ordered, tehy asked me to share the unboxing video and shipping label. I shared everything. Infact I have the messages from their delivery partner shiprocket stating that the above said product (Entrancing Grey Colored Festive Wear Pure Linen Designer Saree) was being packed, shipped. When I mentioned these details in my mail to ibisfab.com, they wrote-You Have Received The Same Design And Color You Ordered From Our Website. And The Fabic Material Also Described In The Website.
Even after submitting the proofs they denied that they shipped the wrong product. I had ordered a linen saree and what I received was a cheap substandard product.
Now they want me to send the wrong item to them and they will then dispatch the one I had ordered . When I said this would cost me the courier charges, they wrote-It's Company's Policy, We Can't Arrange For Pick Up.
I wanted to write a review of this company and give my feedback. So i searched and found this platform where i could see many others who had complained about ibisfab.com . They too have suffered and are waiting for their problem to be resolved. I too want a quick resolution.
Hope something can be done Was this information helpful? | 
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