ICICI Bank — Amount debited but payment unsuccessful

I have paid two time transaction use to ICICI credit card no. 0007 amount of 3161.82 rupees against this Order id[protected] . But one order placed unfortunately second time retry payment 3161.82 Payment not successfully and the amout 3161.82 not return to my credit card no. 0007. I attached the statement which deducted the amount from my card. I want to look into the matter. I also giving the complain shop clues but shopclues message to me that no extra amount recieved.
[protected] contact no.
Email id papu.[protected]@gmail.com