[Resolved]  ICICI Bank — bank is denying to do chargeback for fraudulent transactions done from my credit card.

My name is dheeraj sahai, my credit card was lost and it was used to do purchase of rs 131200 on different dates. There was no call from the bank to confirm whether the purchases were done by me or not.
Likewise i do every month, when i checked my card statement near the bill payment date, i was shocked seeing the transactions which were not done by me. Then i checked my mobile banking, there were more unknown transactions which were not billed, i got mad. I got scared, i was not able to think anything that what has happened with me. Next day i decided to pay minimum due to avoid late fee. Then i called the icici customer care to register the complaint with the dispute and requested them to do charge back from the credit account, but they simply denied to help and cooperate. They are just saying that they cannot raise dispute complaint and you have to pay the amount. I am a middle class person, i cannot afford such big amount. My parents are sugar patient and wife is preganant lady, so i cannot share with them also. I am very scared and depressed, i am feelinhg helpless. Please help me in asking the back to do charge back.
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Dec 26, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2019
ICICI Bank Customer Care's response
Dear Sahaidheeraj,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a010yq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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