[Resolved]  ICICI Bank — cash withdrawal discrepancy in icici atm machine

Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Website: www.icicibank.com

I am having saving account in icici bank. I made a withdrawal of rs. 14000 from icici atm machine (Atm id - sicwa695 situated in meerut, u. P.) on date 07th jan'2018 at 11 am. Machine did not dispense any cash and shows transaction successful. Transaction details is "atm*cash wdl*07". After that i checked my balance and found that the amount was deducted from my account. I wait for 10 minutes also but no result.

Then i also complaint on the same day on telephone but still after 18 days i didn't get the amount back.in this duration i raised service request by net banking and telephone both which service request no are - "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]", "sr[protected]" & "sr[protected]" but i did not get any satisfactory response by these.

I also visited the icici noida sector-110 branch but they told that they will not entertain this complaint.

Already 15 days have been passed but i didn't get my money back. I requested to icici customer care to check the cctv footage and return my money back into my account. But still there is no progress.

Bank is not understanding my problem as i am suffering a lot since more than two weeks.