[Resolved]  ICICI Bank — Changes in Name and Rule in SCSS Application Form

Address: H.O. Vadodara, Gujrat. Branch : Ghatkopar-E, Mumbai-400077

Sir, As everyone is aware about the SENIOR CITIZEN SAVINGS SCHEME" of Government of India. The ICICI Bank is merely acting as a facilitator in the said scheme. However to my utter surprise, I found that they have changed the Rule for Nomination in the said scheme, For eg., one of the clause before signing the application forms(on page no.3) Declaration Sr, No, 5 says that : " I/WE DECLARE THAT NOMINATION UNDER THE SAID SCHEME CAN BE DONE ONLY IN FAVOUR OF RESIDENT INDIANS" Now I am a senior citizen age 70, Married but widowed and having 2 daughters both in USA, and as per FEMA Rules NRI, to whom I can nominate ??? Again I checked with other banks eg. BOI, BOB etc... where in their application form No such condition is mentioned. Their branch Manager says : You can nominate your daughter/s, No such rule is also mentioned on the official website of SCSS Scheme. Secondly the name of teh scheme is : SENIOR CITIZEN SAVINGS SCHEME- 2004 where as ICICI Bank has changed the name to : APPLICATION FOR SENIOR CITIZENS SAVINGS SCHEME- 2019. ???? How a bank can change a basic rule of a government scheme like this. When inquired at the branch, no one is interested in solving the issue. The simplest answer is write to : Customer care.
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Mar 17, 2024
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2024
ICICI Bank Customer Care's response
Dear Fakeexposure,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1az49) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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