ICICI Bank — Complaint about rs 90000/- wrongly debited from my icici saving account

Address: A1 Shakti Apartment, 6th Main, Laughing waters, Ramagondnahalli -560066, Bangalore

Sir/Madam,

On Dated 20th August, 2021, Rs 90, 000 which i suppose to debit from my ICICI Saving account detail A/C number[protected] to my own HDFC Saving account detail -[protected] as this amount urgently require to transfer for college fee to my daughter. I used ICICI mobile app for the same and completed the entry. Later after few days when i found that amount not credited in my HDFC saving account, then by further gone in depth found the same amount was debited to HDFC Credit card account which i closed almost four to five year back ( there is no due and HDFC credit card account closed). ICICI statement showing that your Rs 90k credited in A/C HDFC Credit card [protected]. Since this credit card account closed long back and i am not using this card since many years. So i visited ICICI branch & raised the service request to take up matter with HDFC bank and get it refund the amount in my ICICI account.
I received very good response from Brach staff of ICICI Mahadevpura- Bangalore & they raised service request number SR[protected] & confirm that amount will be credited in next four weeks. i followed thru the number which given by their staff. After few weeks i surprised, icici send again one mail that your complaint closed and now you take up with other bank as they are not refunding your amount. Again i send the email to customer care on 14th Nov and requested to resolve the complaint as i lost interest on rs 90000 from past three months. I surprised that they again written back to me that we debited the amount to HDFC credit card and showing in your HDFC Credit card which in actual i dont have such credit card account. Request to take up with bank and help to get refund of Rs 90, 000 which no one listening since three months.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
 
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